<div><br /><img class="img-auto" style="min-width: 100px; max-width: 1593px;" src="https://www.quiz-maker.com/3012/CDN/90-4384402/zenofficiallogo.png" alt="ZenOfficialLogo" width="106" height="38" /></div>

What is Zen's mission?

To create safe and efficient transportation solutions

To provide affordable transportation options

To improve traffic conditions in urban areas

To revolutionize the taxi industry

Which of the following is NOT one of Zen's core values?

Safety

Excellence

Awareness

Accountability

How many rental blocks per week must a Zen driver claim to meet the prerequisite requirements?

What is the consequence for arriving late to work for the third time?

Warning offense and write-up

$25 fine and probation

Immediate termination

Loss of weekend shifts

What is the minimum rating requirement for a Zen driver after completing 50 rides?

3.5 stars

4.0 stars

4.3 stars

4.5 stars

If 20% of a driver's reviews are terrible, what is the consequence?

Warning and probation

Suspension and/or immediate termination

Loss of shifts

Fine and retraining

What is the average ride time requirement for Zen drivers?

5 minutes or less

10 minutes or less

15 minutes or less

20 minutes or less

What is the first step a driver should take after being involved in an accident?

Reach out to the manager

Call the police immediately

Pull the vehicle over to a safe area

Check for injuries

How should drivers interact with customers to provide an excellent experience?

Keep conversations minimal and focus on driving

Be friendly, attentive, and helpful

Avoid engaging in conversation to maintain privacy

Ignore customer requests and preferences

How should drivers handle difficult customers?

Get defensive and argue with the customer

Remain calm and professional

Refuse service to difficult customers

Report difficult customers to the police

How many terrible reviews can a driver receive before being subject to suspension and/or immediate termination?

Which of the following is NOT a prerequisite requirement for becoming a Zen driver?

Minimum 18 hours per week availability

Working at least 1 weekend per month

Having an Android phone

Clean vehicle record with no accidents

What is the recommended approach for music selection while driving for Zen?

Play music based on personal preference

Ask the passengers for their music preference

Select music that positively affects passengers' mood and feelings

Avoid playing any music to ensure a quiet environment

What should a driver do if they notice defects in the vehicle before starting their journey?

Inform the company's manager and request a different vehicle

Continue driving and hope the defects don't cause any issues

Fix the defects themselves before starting the journey

Refrain from using the vehicle and report the defects to the company

As a Zen driver, you've arrived at the pickup location and are waiting for the passenger. According to Zen's guidelines, what is the maximum amount of time you should wait?

4 minutes

1 minute

2 minutes

3 minutes

As a Zen driver, you've arrived at the pickup location and your passenger is approaching. What is the first recommended action according to Zen's guidelines?

Remain in the driver's seat and wait for the passenger to enter the backseat.

Ask the passenger their name, and phone number.

Offer a friendly smile and invite the passenger to sit up front next to you.

Avoid making eye contact with the passenger to maintain professionalism.

What is the penalty if a Zen driver is caught with more than 5 passengers in their vehicle?

Written warning and probation

Fine and suspension

Immediate termination and subject to legal action

Mandatory additional training on passenger capacity

More Quizzes