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What Would YOU Do??

A colorful and engaging digital illustration showing a group of diverse supervisors in a meeting, discussing scenarios and sharing ideas, with thought bubbles depicting various questions related to team management and support.

What Would YOU Do? - A Quiz for Supervisors

Test your knowledge and decision-making skills with our engaging quiz designed for supervisors and team leaders. Explore real-life scenarios and assess how well you understand team dynamics, policies, and protocols.

12 thought-provoking questions
Multiple choice answers
Learn best practices and improve your supervisory skills

12 Questions3 MinutesCreated by LeadingLion732

What would you do if your rep advised you that they have anxiety taking calls?

Have a empathetic discussion to better understand

Provide resources for mental health

Encourage and motivate

Update the interaction in Marvin

All of the above

If your rep has been MIA for the last two days, what should you do?

Assume they quit and submit a request to terminate

Send an email urging them to contact you asap

Let the trainer find out where they been

All of the above

This is the most used site/system for CRM Supervisors

Attendance Database

NHO Operations

Prolink

Verient

When is it acceptable to process a MSS Exception?

When the rep has an attendance occurrence

When the rep wants to extend their lunch

Prior to a new hire start date

None of the above

What system MUST be updated prior to the next day to avoid timecard issues?

Marvin

Time Reconciliation Tracker (TRT)

Verint

Time off Tracker

Admins use this to update information for the new hires

Master Planner

NH Attendance Fluid

Destination New Hire

HrExpress

A rep is allowed to schedule same day PTO to avoid an attendance occurrence

True

False

Two attendance occurrences will result in a written warning

True

False

Your rep missed three hours of classroom training. What should you do?

Place them on a final written warning

Nothing

Seek to understand, then decide how to move forward

Send an email

This is used to confirm day one attendance

Destination New Hire

New Hire Attendance

Attendance Database

Attendance Process

I have to submit this when my rep is on a LOA

MSS

LMS

IDR

SRM

During the first three weeks you must update attendance comments here

Marvin

NH Attendance Fluid

Attendance Database (IBM)

Prolink

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