What Would YOU Do??
What Would YOU Do? - A Quiz for Supervisors
Test your knowledge and decision-making skills with our engaging quiz designed for supervisors and team leaders. Explore real-life scenarios and assess how well you understand team dynamics, policies, and protocols.
- 12 thought-provoking questions
- Multiple choice answers
- Learn best practices and improve your supervisory skills
What would you do if your rep advised you that they have anxiety taking calls?
Have a empathetic discussion to better understand
Provide resources for mental health
Encourage and motivate
Update the interaction in Marvin
All of the above
If your rep has been MIA for the last two days, what should you do?
Assume they quit and submit a request to terminate
Send an email urging them to contact you asap
Let the trainer find out where they been
All of the above
This is the most used site/system for CRM Supervisors
Attendance Database
NHO Operations
Prolink
Verient
When is it acceptable to process a MSS Exception?
When the rep has an attendance occurrence
When the rep wants to extend their lunch
Prior to a new hire start date
None of the above
What system MUST be updated prior to the next day to avoid timecard issues?
Marvin
Time Reconciliation Tracker (TRT)
Verint
Time off Tracker
Admins use this to update information for the new hires
Master Planner
NH Attendance Fluid
Destination New Hire
HrExpress
A rep is allowed to schedule same day PTO to avoid an attendance occurrence
True
False
Two attendance occurrences will result in a written warning
True
False
Your rep missed three hours of classroom training. What should you do?
Place them on a final written warning
Nothing
Seek to understand, then decide how to move forward
Send an email
This is used to confirm day one attendance
Destination New Hire
New Hire Attendance
Attendance Database
Attendance Process
I have to submit this when my rep is on a LOA
MSS
LMS
IDR
SRM
During the first three weeks you must update attendance comments here
Marvin
NH Attendance Fluid
Attendance Database (IBM)
Prolink
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