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Deem Double Secure Retention Quiz

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Deem Double Secure Retention Quiz

Test your knowledge about the Deem Double Secure benefits and learn how they can safeguard your financial future. This quiz contains 11 engaging questions that explore the various features of Deem Double Secure, including critical illness benefits, accidental death coverage, and hospital cash benefits.

Understand the importance of having insurance
Explore how different benefits work
Make informed decisions about your financial security

11 Questions3 MinutesCreated by ProtectingFuture412

1) How does the critical illness benefit on Deem Double Secure help the customer and his/ her customer’s family?

A. Deem will clear off whatever is the card outstanding.

B. This will cover the insured’s outstanding + an equivalent amount is given to the insured or his/her family to take care of the medical/ family expenses; total of both payouts not exceeding AED 25,000.

C. Deem will cover the cost of the entire treatment for the customer.

D. None of the above

2) Customer says he does not want Deem Double Secure and feels he does not need the insurance. What could you say to get the customer re-consider his decision?

A. Ok, I will cancel Deem Double Secure for you right now.

B. You are right, no one needs insurance.

C. Let’s save your money and cancel this right away.

D. It is no different from you locking your car when parked or locking your house door at night or keeping a fire extinguisher to prevent or minimize loss in case of any eventuality.

3) I have saved enough that even if I lose my job, I will be able to clear my Deem credit card outstanding. What could you say to the customer to retain?

A. That’s great, it’s always good to be prepared for unforeseen situations. But In the event of a job loss situation, would you want to spend your savings clearing your credit card bills or would prefer to use it for non-negotiable family expenses?

B. That’s good to know. If you have savings, then you surely don’t need any insurance.

C. That’s a good idea to use your savings to clear your credit card bills.

D. Yes, you should use all your savings to clear off your credit card dues.

4) I am very healthy and not require insurance, critical illness does not apply to me. What could you say to the customer to re-consider?

A. Are you aware that 70% of the UAE population has a form of, or is at risk of, cardiovascular disease? Do you know that cancer cases in the Middle East are expected to double in the next decade?

B. The cost for medical treatment on critical illness is very high. With Deem Double Secure we cover 7 most common critical illnesses with a nominal fee of 1.04% on your card outstanding.

C. We not only clear your Deem card’s outstanding, up to the credit limit but an equivalent amount is also extended to help you or your family taken care of family expenses.

D. Say all of the above.

5) What is the benefit of Accidental Death Benefit on Deem Double Secure?

A. Deem Double Secure does not cover accidental Death.

B. In the case of an accidental death, Deem will pay the outstanding of your Deem card and also extend an equal amount to the beneficiary which will be extremely helpful at a time when the policy holder’s bank account(s) may be frozen and not operational.

C. The maximum cover here is AED 200,000. (Maximum up to AED 100,000 on the insured’s card outstanding + up to AED 100,000 for the nominee)

D. Say options B and C

6) How is the Hospital Cash benefit useful to me?

A. This works as an additional cover to your existing medical insurance. You can use the money in any manner, you can use it to cover your family expenses or medical expenses to cover the co-pay on your medical insurance so that you can focus only on your recovery.

B. The benefit covers your for up to AED 5,000

C. This benefit is available only under Deem Credit Life Plus for your loan.

D. None of the above

7) How much can a customer claim under Hospital Cash benefit under Deem Double Secure?

A. AED 6,000

B. Maximum of AED 3,000 (AED 100 per day)

C. AED 2,000 + AED 2,000 to the beneficiary

D. None of the above

8) Will the Hospital Cash benefit under Deem Double Secure cover me even for a normal medical checkup?

A. Yes

B. No, the Hospital Cash benefit can be claimed only if you are required to be hospitalized due to an accident.

C. No

D. None of the above

9) I do not need Deem Double Secure. No body informed me and I was not aware of this insurance when I took the Deem Credit Card. What could you say to the customer?

A. I understand your concern. At Deem, we strongly believe in the ‘Treating Customers Fairly’ initiative. To keep the product transparency, Double Secure details are noticeably mentioned on your signed application form, Deem website and the Security Flyer sent to you in the Welcome Kit.

B. Please hear me out to share some important details of Deem Double Secure as I do not want you to miss out on these benefits.

C. Say nothing to the customer.

D. Say options A and B

10) At the end of the call, the customer does not agree at all and insists on cancelling Deem Double Secure. What could you say?

A. Ok sir/ madam, I will cancel it immediately for you.

B. We respect your decision to opt out of the plan and would like to clarify that, as per the structure of the program, if you opt out once, we will not be able to enroll you into the Double Secure program again. We have had many cases where we had to decline cases where customers had come back requesting to enroll them back into the cover when they felt insecure in being exposed to certain risks.

C. Say nothing at all.

D. None of the above.

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