NSF Allergen Ready
Where do you find the latest allergen guide?
In the host stand drawer
Frontline connect
In the emails
Glass Onion App
What should happen when a guest advises you that they have an allergy?
Panic and pretend there allergen isn't real
Give them the tablet and show them to the glass onion app, follow the correct allergen cycle
Find a manager and ask them to deal with it
Tell them to choose what they want and you'll tell them if they can have it.
If a guest has an allergy outside of the key 14 allergies, what should you do?
Deal with it the same way as one of the key 14 allergy's.
Tell them that they can't eat here as we don't have the allergen info.
Let a manager know, so they can deal with the allergy
Who should take the allergen dish to the guest?
A manager, ensure they've washed their hands
The server who took their order, ensure they've washed their hands
Once the chef has washed there hands, they should take it
Anyone can take it as long as they have washed there hands
How should the guests allergy/dietary requirement be communicated to the kitchen team?
As long as you processed it through on the order with allergen mods that is enough
Send the order through with allergen mods and then go and personally communicate to the chefs
Tell the chefs you've got an allergy
Put the FOH allergen cycle in the correct order.
Guest makes you aware they have an allergy
Show Guest the online allergen guide on the Brand Website or Glass Onion (only use an up-to-date paper guide if online is not available)
Point out the Food Information Statement
If the guest would like further information this is available in the Kitchen Allergen Guide which gives a breakdown of allergens in each ingredient
Take order and ring through the till. Use allergen warning food mods
Speak to the chef personally to ensure the order is received and understood
When the food is ready check with the kitchen team to ensure the correct meal is taken, it will contain a flag. Deliver dish to the allergen guest
What should we ask every table/bar before they order?
Do we have any allergens or dietary requirements we need to be aware of?
If they want there food hot or cold?
What there plans are for the week?
Not sure
Put the FOH Bar and cocktail allergen service cycle in order
Prepare the Bar for service ensuring all in house ingredients are labelled correctly and all fruit and veg required for cocktails is washed and stored accordingly. E.g. Celery in a sealed container.
Ensure there is a sufficient supply of clean and sanitised shakers, mixers and measures available.
Guest makes you aware they have an allergy, refer the Guest to the online allergen guide or provide the guest with accurate allergy information from the packaging or in-house labels.
Refer the guest to the Food Information Statement on whichever vehicle you are using to provide the allergen information (Glass Onion, Brand Website or Paper) If using the packaging refer the Guest to the online or paper version of the Statement.
Allow the Guest to decide what they would like to order.
Wash your hands and ensure the area is clean and sanitised. Make the cocktail/ drink using clean sanitised equipment ensuring that cross contamination does not occur.
Hand the cocktail/ drink to the Guest safely
What chemicals should we use to sanitize an area before preparing for allergy?
Brial
Brial and Oxivir
Oasis and Oxivir
Oasis and Desguard
You (the server), are allowed to refer to the allergen service cycle whilst dealing with an allergy/NSF auditor?
True
False
{"name":"NSF Allergen Ready", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Where do you find the latest allergen guide?, What should happen when a guest advises you that they have an allergy?, If a guest has an allergy outside of the key 14 allergies, what should you do?","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}