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Denial letters must be sent to?
Policy Holder
Claimants
Vehicle drivers (CV and IV)
Vehicle owners (CVs and IV)
Any party potentially seeking coverage
All of the above.
When do we send ROR's?
As soon as a coverage issue is identified.
Once coverage is cleared
If coverage is cleared what do we send following the ROR?
Payment
ROR withdrawal
Who do we send RORS to?
Policy holder
Insured driver
Driver not on policy
IV owner
All of the above
What do we do after we have completed a recorded statement?
Move on to the next claim.
Uploaded to the claim.
What do we do with Coverage Alerts?
Deleted them with out hesitation to got the claim closed.
Take the time to review, address and notate how the alert was cleared.
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