MOE Pre-training quiz, May 2023

Returns and exchanges must be done within how many days of purchase?

Refunds below 200k AED must be approved by:

Sales Associate

Boutique Management

Retail Management

Discounts of 2%-5% for creations in main collection are validated by:

Boutique Management

Area Sales Manager or Commercial Director

International HJ Client Manager

Maximum discount for full service is:

20%

40%

50%

100%

All gifts related to a sale are considered as:

Gratuities

100% discounts

VIP client gratuities below 4k AED are validated by:

Boutique Managers

Retail Management

Commercial Director

Reservations without deposits are valid for up to:

12 hours

24 hours

48 hours

The minimum deposit value for making a reservation is:

30% of creation value

40% of creation value

50% of creation value

Consignments to Cartier staff for private viewings to clients, which are valued at more than 2m AED, require the approval of (you can select multiple answers):

Boutique Manager

Retail Management

Commercial Director

Managing Director

How many copies of a manual receipt should be issued?

1 - 1 original

2 - 1 original and 1 copy

3 - 1 original and 2 copies

The complete sequence of manual invoices (including cancelled invoices) should be kept in the boutique.

True

False

Manual invoices or deposit and payment slips for transactions over 55k AED should be co-signed by a senior SA.

True

False

Refunds can only be given to the original payer.

True

False

An express cash collection should be arranged if the cash in the boutique exceeds:

100k AED

250k AED

500k AED

Client's ID should be requested and filed for cash transactions over:

40k AED

55k AED

Diamond quality checks should be performed (you can select multiple answers):

When the creation is entering and leaving the boutique

Before the creation is presented to the client

At the end of the sales ceremony for the creation

MOE Pre-training quiz, May 2023

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