Verification Quiz
Verification Quiz Challenge
Test your knowledge on verification processes in a fun and engaging way! This quiz covers essential topics to ensure you are prepared for partner and traveler security.
Key Features:
- 8 multiple-choice questions
- Immediate feedback on your answers
- Enhance your understanding of verification protocols
What is required for phone verification?
SSN
Favorite Color
First name, last name, and full email address
Position at the Hotel, Email address
What can you do if a partner refuses to participate in verification?
Give the partner subtle hints at the correct answers
Advise the partner that you are sorry, and you recognize verification is frustrating.
Check for another case under the hotel and assist the partner there
Confidently advise the partner that verification is required for traveler and partner security.
If a partner does not pass verification on the phone, you should...
Contact the primary account number in Salesforce and speak with the requester directly
Ask the partner or the best number to reach them at the property and call them there
Ask for their Hotel ID or EPC login info to verify
All of the above
If a partner enters a chat under a verified contact, you should...
Confirm their first and last name to uphold security standards
Further verification is not required
Ask who you are speaking with to make sure it is the right contact
Process an outbound call using the primary account number
During a chat if the partner states they are someone other than the contact listed, you should first...
Advise the partner you are unable to assist them at this time
Place an outbound call to the partner at the primary hotel contact number
Use the "Chat-Greeting- Contact Verification Pushback" template response
Send a case to fraud for review
If the account on a chat case is generic, you should first...
Use the "Chat - Greeting- Alternate Verification Method" template
Proceed with the chat
Pick a verified contact under the account contact list
Use the "Chat - Greeting - Missing Contact Details" template
During a chat, the case contact details are blank. In this instance, you should first...
Advise the partner that there has been an error, and that we will need their first and last name to proceed with the chat
Use the "Chat - Greeting - Missing Contact Details" template
Send a case to the local team for outbound verification
Escalate a case to TST for review of this error
Verification is important because...
It prevents fraud
It protects partner information
It protects traveler information
All of the above
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