FBA Case Management Quiz

A professional office environment with individuals discussing logistics, with a focus on shipment management and inventory tracking, featuring FBA (Fulfillment by Amazon) elements.

FBA Case Management Quiz

Test your knowledge and skills in managing FBA shipment cases with our comprehensive quiz. This quiz consists of 10 carefully crafted multiple-choice questions to help you understand the nuances of resolving FBA-related issues effectively.

Assess your problem-solving capabilities.
Enhance your familiarity with FBA protocols.
Gain insights into best practices for seller interactions.

10 Questions2 MinutesCreated by ResolvingSeller98

The seller didn't provide a shipment ID, You:

A) Spoof into the account and locate the shipment id

B) You set the case to Pending Merchant Action

C) You ask the seller to reconcile the shipment after finding the shipment id from seller centra

Overage accounted for : 8 units || Overage requiring research: 5 units || Missing Units requiring research: 12 units || Missing Units accounted for : 3 units || What are the total number of units requiring research ?"

13. What do you do when value of products is < 15 EUR / 30 AUD and what would you annotate?

Reimburse the seller

Reimburse and annotate #lowvalue

Annotate low value

When will we create an outbound case?

Seller provided multiple FNSKUs

Seller provided multiple shipment IDs

Seller's concern is regarding FBA issue

If we have more than 1 shipment ID to investigate on the same case, we:

A) create a new outbound case in PAA

B) create a new outbound case in WIP

C) action all the shipment id's

D) inform the seller to create a new case for the additional shipment id's

If the total missing value is $50 and the missing value for each individual unit is $10, can we consider this as a low value case ?

Yes

The seller has 4 SKU's missing on FBA Shipment ID FBA15CWCNZWN. The seller requests investigation on one SKU but doesn't acknowledge the other SKU'S. Do we:

A) Research all the SKU's since seller has not specified anything for them.

B) Research only the SKU asked for by the seller

[November 9, 2020, 7:52 PM] R, Abhiram: c) Set to PMA for more clarity

FBA Case Management Quiz

FBA Case Management Quiz

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