Survey Maker Survey Templates Contact Privacy & Security

Training Basics

Create an engaging and illustrative image that depicts a customer service representative speaking with a customer, with visuals representing various service categories like towing, locksmith services, and empathy in communication.

Master the Basics of Service Training

Welcome to the Training Basics quiz! This quiz is designed to test your knowledge and understanding of essential service protocols and values.

Prepare to challenge yourself on:

Service definitions
Core values
Empathy statements
Service categories

16 Questions4 MinutesCreated by HelpingHand247

Name:

True Or False. Fluid Delivery service can only deliver gas.

True

False

Check All The Services Questx Offers

Tow

Locksmith

Winch

Tire Delivery

Concierge

Which Of The Following Is An Example Of An Empathy Statement When The NI Says "It Is 50 Min Past The ETA You Gave Me, This Is Unacceptable When Are They Getting Here!?"

Im sorry to hear that, can I get your service order number?

No worries I can help, who do I have the pleasure of speaking with?

I do apologize about the delay, I Know how frustrating that can be. Let me open up your service order and find out what the cause of delay is. Can I have your service order #?

I can go ahead and check on your service order to see what the delay is. Usually this doesn't happen

What Call Type Would You Choose If The Caller Requested A Jump Start Service, But Right When You Were Filling In The Vehicle Tab The Caller Requested To Cancel The Order

Cancel After Dispatch

Cancel before dispatch

Dispatch

Info

What Is The Correct Definition For No Customer Left Behind

Always striving to put integrity and character above all else

Getting up when knocked down. Showing mental toughness.

The one thing we can control every day. Attacking every day with passion and optimism.

We always say yes before no. Going above and beyond to help the customer.

Which One Of The 5 Core Values Does The Following Sentence Best Describes. "Perfection Is Not Attainable But If We Chase Perfection, We Can Catch Excellence"

Seekers of Growth

We Do The Right Thing

Choose A Good Attitude

Grit

True Or False. Tow Is The Only Service You Can Do Unattended.

False

True

True Or False. Do We Deliver Air?

True

False

What Two Services Can We Combine Together

Winch

Dollies

Tow

Tire Change

Fluid Delivery

Lockout / locksmith

What Weight Class Would You Classify An Ambulance

Light Duty

Medium Duty

Heavy Duty

What Does Same Disablement Does Not Apply Mean

Client has put a stipulation on how and why service is provided

Client does not have a stipulation and we would offer standard limits according to the Client’s SOP/WordTrax

Client can have as many services as they'd like

Client cannot call in for the same service within 72 hr timeframe

True Or False. 10,000 lbs Or Less Is Considered Light Weight

False

True

Check All The Qualities A Good CSR Should Have

Tone of voice

Empathy

Aggressiveness

Active Listening

What Is The Limit For Our Hold Time

1 minute

2 minutes

3 minutes

4 minutes

True Or False. Not Stating The Safety Question Is An Auto Fail

True

False

{"name":"Training Basics", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Welcome to the Training Basics quiz! This quiz is designed to test your knowledge and understanding of essential service protocols and values.Prepare to challenge yourself on:Service definitionsCore valuesEmpathy statementsService categories","img":"https:/images/course4.png"}