Pop Quiz

Create an engaging and colorful graphic that represents effective communication and objection handling in a professional environment, featuring diverse people interacting and exchanging ideas with a visual emphasis on conversation bubbles and customer engagement.

Pop Quiz: Master Your Objection Handling

Test your skills in effective communication and objection handling with our engaging pop quiz! This quiz is designed to help you refine your responses and strategies when dealing with common customer concerns.

10 multiple choice questions
Improve your objection handling techniques
Learn to communicate effectively with customers

10 Questions2 MinutesCreated by EngagingScript10

What is an effective question for the objection "existing coverage"?

This isn't intended to replace

This could work alongside existing coverage

Do you know if your existing coverage supports hospital stays?

Would you like to hear the cost?

How do you educate someone that is concerned about cost?

Tell them this is not a temporary promotion

Tell them to visit the website

Tell them how much it costs

Tell them we have a 30-day review period

What do we need to know in order to objection handle effectively?

What existing coverage they have in place

If they want to know the cost

If they have any questions

The reason why they aren't interested

How do we respond to our customers when they ask what the coverage is?

"Great question"

"I can absolutely answer that for you"

Go right into the recording disclosure

"This is an accident insurance"

How do you continue a conversation after you've provided an answer or additional features and benefits

Pause and wait for them to respond

Move to the next step in the procedure

Read your recording disclosure

Ask them a question

When should you use the 30-day review period?

Before you ask Step 7.

After the customer asks their first question

After Step 7.

After an objection related to cost or time

When should you ask for the business?

After you have completed all previous steps

As soon as you have told them cost

After handling the initial objection

Before cost

How do we effectively educate a customer that doesn't want to listen because they think they know why we are calling already

Let them know TD has multiple programs

You need to confirm you are speaking to the correct person before you can update the file correctly

Thank them for their time

Thank them for their patience

How to answer why the branch can't help prior to recording disclosure

Acknowledge their preference to meet with someone in person

Tell them the branch reps don't know anything

Advise the branch reps aren't equipped to educate them about this program

Ask them if they have the time today to discuss

What should we do if the customer asks for a callback outside of this month

Say no problem and let them leave

Disposition as CNA

Educate them how the dialer system works

Ask them if they have time within this month to speak

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Pop Quiz: Master Your Objection Handling

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