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Does your business provide adequate customer engagement?

Are your customers engaging with your social media pages? (E.g Liking, Commenting and sharing.)
Regularly
Sometimes
Not a lot
My business have no social media page
Are your customers making repeated purchases?
Yes. Multiple times
Yes but only 1 to 2 times.
No
Not applicable to my line of my business.
Is the customer experience process thoughtfully designed?
The entire customer experience process is designed specifically. (includes post-sales)
Only the pre-sales customer experience
Only the customer acquisition process
Not at all.
Are your current customers spreading your business via word of mouth?
Yes. A lot of them are.
Yes but only a selected few.
Not at all.
Not that I know of.
Is there a thoughtfully designed process for your post-sales customer experience? (In case of complaints etc)
Yes. We have a standard SOP when it comes to complaints/bad reviews
No but we will try to offer something for the customer when it occurs.
No, we do not do any post-sales services.
Are there bad reviews/complains about your company and its products/service?
Yes, >20% of my current customers are leaving bad reviews
Yes, >10% of my current customers are leaving bad reviews.
Yes but it is not significant number.
Not at all.
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