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WSDOT IVR & TELEPHONY Sec1-2.9

Generate an image that depicts a user interacting with an IVR system, showcasing a phone with a digital interface, telecommunication elements, and a background of a transportation theme, like roads or vehicles.

WSDOT IVR & Telephony Quiz

Test your knowledge about the WSDOT IVR & Telephony system with this engaging quiz. Discover important features, functionalities, and operational details of the IVR system.

Key topics covered:

  • Concurrent sessions support
  • Call handling and options
  • Customer service availability
15 Questions4 MinutesCreated by NavigatingConnection42
The IVR System shall have the capability to support _____ concurrent sessions.
100
500
200
All calls received, regardless of type, are answered initially by the ________ IVR application.
Good To Go
Etan
WSDOT
The IVR provides a ________number for all successfully processed payments.
Trasaction
Conformation
Payment
The ___ key will transfer the caller to an agent queue.
#
*
Zero
IVR menus will not have more than ___ options.
6
7
3
A caller can not select the option to transfer out of the IVR for agent assistance at any time. (True or False)
True
False
The IVR will provide recorded information regarding _____ social media sites.
Facebook
Twitter
WSDOT
There will be a ____second pause for the initial entry of the caller.
2
4
5
Callers receive a special recorded message when attempting to transfer to the CSC during business hours. (True or False)
True
False
CSRs are available to receive calls at the main CSC location 7 am to 7 pm Monday through Sunday. (True or False)
True
False
Call transfers to the CSC are disabled for Halloween. (True or False)
True
False
CSC Mailing Location : Select One
707 South Grady Way Suite #200, Renton, WA 98057
18910 28th Avenue West, Suite 106, Lynnwood, WA 98036
P.O. Box 34562 Seattle, WA 98124-1562.
Gig Harbor WIC location:
5801 Soundview Drive, Suite 50, Gig Harbor, WA 98335
5801 Soundview Drive, Suite 50A, Gig Harbor, WA 98335
5801 Soundview Drive, Suite 50B, Gig Harbor, WA 98335
The caller will hear music on hold every ____ seconds while waiting for a Customer Service Representative (CSR) to answer their call.
10
30
15
The IVR System will allow Good To Go! Customers to access account related details by securely connecting and accessing to the BOS customer account management System. (True Or False)
True
False
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