WSDOT IVR & TELEPHONY Sec1-2.9

Generate an image that depicts a user interacting with an IVR system, showcasing a phone with a digital interface, telecommunication elements, and a background of a transportation theme, like roads or vehicles.

WSDOT IVR & Telephony Quiz

Test your knowledge about the WSDOT IVR & Telephony system with this engaging quiz. Discover important features, functionalities, and operational details of the IVR system.

Key topics covered:

Concurrent sessions support
Call handling and options
Customer service availability

15 Questions4 MinutesCreated by NavigatingConnection42

All calls received, regardless of type, are answered initially by the ________ IVR application.

Good To Go

Etan

WSDOT

The IVR provides a ________number for all successfully processed payments.

Trasaction

Conformation

Payment

A caller can not select the option to transfer out of the IVR for agent assistance at any time. (True or False)

True

False

The IVR will provide recorded information regarding _____ social media sites.

Facebook

Twitter

WSDOT

Callers receive a special recorded message when attempting to transfer to the CSC during business hours. (True or False)

True

False

CSRs are available to receive calls at the main CSC location 7 am to 7 pm Monday through Sunday. (True or False)

True

False

CSC Mailing Location : Select One

707 South Grady Way Suite #200, Renton, WA 98057

18910 28th Avenue West, Suite 106, Lynnwood, WA 98036

P.O. Box 34562 Seattle, WA 98124-1562.

Gig Harbor WIC location:

5801 Soundview Drive, Suite 50, Gig Harbor, WA 98335

5801 Soundview Drive, Suite 50A, Gig Harbor, WA 98335

5801 Soundview Drive, Suite 50B, Gig Harbor, WA 98335

The caller will hear music on hold every ____ seconds while waiting for a Customer Service Representative (CSR) to answer their call.

The IVR System will allow Good To Go! Customers to access account related details by securely connecting and accessing to the BOS customer account management System. (True Or False)

True

False

WSDOT IVR & TELEPHONY Sec1-2.9

WSDOT IVR & Telephony Quiz

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