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SRD SECTION 25-27

Create an image showing a person taking an online quiz about account management, featuring elements like statements, invoices, and communication channels in a digital learning environment.

Understanding Account Management

Test your knowledge on account management concepts and communication protocols. This quiz focuses on the essentials of account types, statements, and communication channels.

Key Topics:

Account Types
Communication Channels
Statement Fees
Mail Processing

15 Questions4 MinutesCreated by ManagingMouse42

What is issued for every account type?

Statement

Invioce

Mail

NOCP

What is a another term for system generated? Select all that appy

Automatic

Triggered

Manual

Spontaneous

__________ is defined as a posting of any item on an account .

Acitivity

Transaction

When is the time of day known as the allocated time period in which sms can be sent and robot phone calls can be made?

8am-6pm M-F

5am-10pm M-F

9am-5pm M-F

4am-3pm M-F

Which of the following is a communiccation that requests that customer's remedy their acount?

SMS

Notification

Alert

Where is returned mail processed?

In the back office

Mail Room

The Print House

CSC

Which of thefollowing are commuincation channels set by WSDOT?

Mail

IVR telephone call

All of the Above

For which account type does the accout statement have a different layout and static layout?

Inovice

Non Revenue

Rental Agnecy

Unregistered

The account is always charge a statment fee expect when the following occurs:

There is an amount owed

There is no activity on the account

A Nickname refers to what on the account?

A Pass

A LPN

An account type

None of the Above

What are the two communication types ?

Notifications

Statements

SMS

A Print Atrribute will not be associated with each communication mail template?

True

False

What is always processed along with incoming mail in the mail room?

Emails

Faxes

Checks

Mail

Which of the following can be scanned and processed to create a single " incoming document"?

WSDOT Documents

Regular Documents

Emails

None of the Above

NOCPs are always mailed separately from the account statement to the customer.

True

False

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