SRD SECTION 25-27
Understanding Account Management
Test your knowledge on account management concepts and communication protocols. This quiz focuses on the essentials of account types, statements, and communication channels.
Key Topics:
- Account Types
- Communication Channels
- Statement Fees
- Mail Processing
What is issued for every account type?
Statement
Invioce
Mail
NOCP
What is a another term for system generated? Select all that appy
Automatic
Triggered
Manual
Spontaneous
__________ is defined as a posting of any item on an account .
Acitivity
Transaction
When is the time of day known as the allocated time period in which sms can be sent and robot phone calls can be made?
8am-6pm M-F
5am-10pm M-F
9am-5pm M-F
4am-3pm M-F
Which of the following is a communiccation that requests that customer's remedy their acount?
SMS
Email
Notification
Alert
Where is returned mail processed?
In the back office
Mail Room
The Print House
CSC
Which of thefollowing are commuincation channels set by WSDOT?
Mail
IVR telephone call
Email
All of the Above
For which account type does the accout statement have a different layout and static layout?
Inovice
Non Revenue
Rental Agnecy
Unregistered
The account is always charge a statment fee expect when the following occurs:
There is an amount owed
There is no activity on the account
A Nickname refers to what on the account?
A Pass
A LPN
An account type
None of the Above
A Print Atrribute will not be associated with each communication mail template?
True
False
What is always processed along with incoming mail in the mail room?
Emails
Faxes
Checks
Mail
Which of the following can be scanned and processed to create a single " incoming document"?
WSDOT Documents
Regular Documents
Emails
None of the Above
NOCPs are always mailed separately from the account statement to the customer.
True
False
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