Do you even DPA?
Do You Even DPA?
Test your knowledge about the Data Protection Act (DPA) and its importance in customer communication! This engaging quiz will challenge your understanding of essential privacy principles.
- Learn about DPA requirements
- Identify what can and cannot be disclosed
- Enhance your data protection knowledge
When do you DPA?
I DPA all day....
I DPA when I remember...
I DPA when I know Kelly is listening...
DPA?
What does DPA stand for?
Dating partially aroused
Data Protection Act 1998
Duck particularly annoyed
Don't persistantly ask.
Why do we need DPA?
To make life awkward.
To annoy the customers.
To protect the customer's private information.
To ensure we are communicating with the correct person.
To help us be GDPR compliant.
To be nosey.
Which are the main two methods of communication will CSDOs mainly need to use DPA?
What can be changed on a booking once DPA has been passed?
Title
Spelling mistakes
ELV recharges
Adding comments
Adding assistance
APIs
SSR codes
Refunds to OMOP
Passenger names
If the email address you are receiving messages from match that of the booker, they do not need to pass anymore DPA questions...
True
False
When speaking to the Booker there is a list of info you can choose from to confirm their identity, tick all the appropriate ones:
Passenger's name
Booker's name
Website password
Mailing name and address
Email address
Full credit/debit card number
Phone/Fax number
Mother's maiden name
API details
Card details (Card type, last 4 digits, expiry date, cardholders name).
Method of booking (ie Phone, computer, smartphone)
Information from the booking history.
When speaking to the Passenger which info can you choose from for your DPA questions?
Passenger's name
Method of booking
Booker's name
Mailing name and address
Email address
First pet's name
Credit card long number
Phone/fax number
API details
SSR code
Date booked
Location at time of booking
When speaking to Cardholder, what details can you ask for?
Full long card number
Bank account number
Sort code
Card Details (card type, 4 last digits, expiry date, cardholder's name)
Which of these things can you NOT disclose to the Booker?
Itinerary
Amount charged
Amount refunded
Individual fees
Time of check in
Booking ref
Date of booking
Which of these things can you NOT disclose to the passenger
Itinerary
Amounts charged/refunded
Individual fees
Booking ref
Card number
Date of booking
Time of check in
Which of these things can you NOT disclose to the cardholder?
Amount charged/refunded
Time of check in
Booking ref
Date of booking
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