Customer care executive

An illustration of a customer service executive helping an angry customer over the phone in a modern call center, with a calm and friendly demeanor.

Customer Care Executive Quiz

Test your knowledge and skills as a Customer Care Executive with our engaging quiz designed specifically for aspiring agents. Whether you’re new to the field or looking to refresh your expertise, this quiz covers essential topics to enhance your customer service abilities.

Understand key principles of customer interaction.
Learn effective strategies for handling challenging situations.
Improve your overall customer service knowledge.

6 Questions2 MinutesCreated by HelpingHand101

When dealing with an angry customer, what should the agent do immediately?

Listen and Clarify until the customer knows the agent is listening.

Propose a solution that will make the customer happy

Explain the issue to your manager and try to avoid making similar mistakes in the future

Call center is

A place where salesman meets everyday

A training center

A back office setup where customer queries answered

Choose the correct alternative for Do's for call center agent

End-to-End Visibility

Do not keep the client’s call on hold for a long time

Don’t rely only on the Script

Good customer service can be measured on the following basis:

Number of calls waiting

Customer satisfaction surveys

Number of repeat customers

Customer care executive

Customer Care Executive Quiz

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