Maintenance Check 6/23 - 6/29 | Super Survey Maker

If a user comes in and asks about becoming a coach/other career opportunities, what email should they reach out to?

If you want to disable SMS notifications for a client, what would that command look like exactly?

If a client is looking for a specific coach, what should you do?

DM the specific coach and let them know a certain room is looking for them

Transfer the room so that it can wait for the coach

If you want to adjust the time by subtracting 4 minutes, what would that command look like exactly?

If you want to add 100 credits to a client, what would that command look like exactly?

If a client has spent $2,356 how many hearts can they borrow?

400

800

1200

Where can users get a free 30 minute trial?

On the site if they fill out a survey

On Discord

There are no 30 minute trials

The coaching plan subscription renews/restocks at 12am on the date subscribed

True

False

When looking to see if another coach is more comfortable in helping a new/potential client, the first thing you should do is post in #helpingclients and tag @here to see if anyone is comfortable

True

False

What is the dialing code for Canada? Please add the + before the number

If you need to transfer a room to a different coach, the first thing you should do is reach out in #helpingclients and ask if anyone is free to help by tagging @here

True

False

What is the dialing code for Australia? Please add the + before the number

A user comes in from France and writes his number down as 1631654149 and you want to set it into the system. What would that look like?

Where in the user menu can clients find a list of coaches who are available?

Coaching Plan

Get Coaching

Appointments

Where can clients find a link to their session history?

Settings in User Menu

Get Coaching in User Menu

Upon request

For first time clients who had their session on the phone, which is correct?

You should say a variation of '//after first' on the phone before ending the cal

You should text the client `//after first` once the call is ended

Either options are fine

If a client asks for a transcript of the conversation, what should you do?

Send them their magic link via email

Reach out to Liron to send a special transcript to the client

What is the command to bring up the magiclink so that the coach can SEE it, but *not* send it in the chat room?

If a user/client types this number: 19336223928 and they're from the Ireland, how would you set that number? Please write out the command EXACTLY as you would on the site

When a user/client says they have completed the survey, how can you verify?

No need to verify

Asking them to forward the receipt to your email

Ask them for the code that they received

How many credits do they get for filling out the survey?

100

250

400

What should you do when someone says they've filled the survey and gives you the code?

Ask admin to add credits

Add the credits yourself and start a session

Ask admin to verify that the survey was filled

Coaches are allowed to help users on discord

True

False

Maintenance Check 6/23 - 6/29

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