LA QUINTA BRANDON WEST QUIZLET

What is the first thing we do upon check in

Greet the guest

Ask for ID&CREDIT CARD

Ask them if they need anything

Just stare.

What gift do we handle out to reward members of Wyndham?

Nothing.

A bag of chips & water

A water bottle

Candy

When there is an issue with a guest you must

Resolve it as soon as possible

Call management

Figure out what the issue is first before you make a decision.

Let them know a manager will be there in the morning.

What is our pet policy???

1 pet $25 2 pets $50.00 per entire stay

1 pet $25.00 2 pets $50.00 per night.

No pet fee.

After a guest has checked in and has been in the room for 30+ minutes and they decide to leave and ask for a refund do we refund the money back?

Yes they do get a refund.

No they do not get a refund.

How old do you have to be to check in our hotel?

21+

16+

18+

25+

When do we switch a guest to a different room?

When there is an issue with the room.

When guest request.

When the tv does not work.

When something doesn't work.

On a 3rd party reservation we post payment on folio?

Primary folio

No print folio

Folio 1

Folio 2

Breakfast hours weekdays are?

6am-9am

6am-10am

Does ID have to match credit/debit card?

True

False

Do we authorize payment without the credit/debit card being here if we preauthorize?

True

False

How do we send credit card authorizations?

Via email

Via fax

Via phone

What is our check out time?

10am

Noon.

11am

9am.

We must treat guest how we would like to be treated.

True

False

LA QUINTA BRANDON WEST QUIZLET

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