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Branding Survey - CPL / Coals2U

Have you purchased from the Coals2U website before today?

Yes

For each line below, please choose the statement you most strongly agree with

Products are high quality

Affordable prices

Products are low quality

Too expensive

Good customer service

Poor customer service

Slow delivery

Fast delivery

Good range of products

Poor range of products

Great website, easy to use

Confusing website, could be better

Who do you consider to be competitors of Coals2U?

How is CPL / Coals2U better than its competitors?

How is CPL / Coals2U worse than its competitors?

How can the customer experience of CPL / Coals2U be improved?

Do you anticipate that you will be a customer of CPL / Coals2U in the future?

Yes

If No, please explain why

Would you recommend CPL / Coals2U to your friends or family?

Yes

If No, please explain why

Which fuels do you purchase regularly? Please select all that apply.

Smokeless Fuel

House Coal

Kiln Dried Firewood

Seasoned Firewood

Other Firewood

Anthracite

Manufactured Heat Logs

Other

Please Specify:

Which appliances do you use regularly?

Open Fire

Multi-Fuel Stove

Wood Burner

Cooker

Boiler

Roomheater

Please provide your full name to enter the competition prize draw

Please provide your contact phone number

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