Day 2 Quiz

Create an image of a diverse team of call center agents engaging positively with customers in a lively call center environment, bright colors, motivational atmosphere.

Customer Service Excellence Quiz

Test your knowledge on essential call center skills and practices with our engaging quiz. Designed for aspiring customer service professionals, this quiz will help you understand the core components of effective communication in the call center environment.

Learn about the importance of positivity in customer interactions.
Explore the nuances of omni-channel support.
Assess your problem-solving skills.

11 Questions3 MinutesCreated by EngagingAgent42

Most customers who contact call centers get driven away to competitors because of...

Lack of proper support

Negative attitude in contact center agent

The Positive attitude of a call center agent while talking to customers will help in bringing out the positivity in the customers too

True

Fauls

Omni Channel is ....

One agent call center

One agent handles all call center tasks

All tasks being handled by one agent

The concept of adaptation with daily task rotation and types

What is the fifth step in the effective problem solving skills?

Probe the customer

Determine how the problem affects the customer

Consider possible solutions

Which one is more important in contact center culture?

Resolving caller's issue and proper follow up

Providing brilliant customer experience

Customer's experience shall be tailored by call center agent that means

Building rapport

Customers are unique

Customer are like snowflakes

Customers are not alike

Day 2 Quiz

Customer Service Excellence Quiz

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