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Complaints and EOD

A professional and informative illustration depicting customer service interactions, highlighting empathy and resolution strategies, with a diverse group of individuals engaged in conversation.

Understanding EOD and Complaints

This quiz is designed to test your knowledge on handling complaints and understanding the concept of an Expression of Dissatisfaction (EOD).

Learn important strategies for resolving complaints
Identify key individuals to approach for assistance
Enhance your customer service skills

7 Questions2 MinutesCreated by ResolvingIssue412

What is an EOD

Expression of Dissatisfaction

Experience of Discomfort

What do you need to avoid when dealing with a complaint?

Facts

Issue

Assumptions

Who can you reach out to if you cant resolve an EOD yourself?

SME

Coach

Your parents

Manager

Who deals with a complaint regarding an insurance claim?

O2 Insure

Retentions

Customer Service

Brightstar

What do we need to make sure we do when dealing with a complaint?

Display Empathy

Apologise

Look for a resolution

Dismiss what the customer is saying

What must you make sure you do following any call regarding an EOD?

Tell the customer to have a nice day

Write full notes in the interactions

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