Maker LogoSuper Survey Maker
Survey MakerSurvey TemplatesContactPrivacy & Security

Customer service quiz

What is meant by customer expectation?
Customer expectation is when the customer expects to be treated with respect and kindness
They want you to be kind to them and keep in contact with them so they come back to the store
What is meant by customer satisfaction?
When the customer isnt happy with what you have done
When the customer is happy with what you have done
State how customer satisfaction results from meeting cutomer expectation
If you dont meet the customer expectaion there wont be any satisfaction at the end
If you don't make them happy the wont come back
State the consequences if customer service does not meet customer expectation?
The consequences are they will make a bad review or tell others not to go to that place
The customer would sue the company and take them to court
State why customer service matters to organisations?
Because if the customers are treated badly they wont come back
Because they need the customers money
{"name":"Customer service quiz", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"what is meant by customer expectation?, what is meant by customer satisfaction?, state how customer satisfaction results from meeting cutomer expectation","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}

More Quizzes

Επικοινωνιακά Στυλ Για κάθε ζευγάρι λέξεων διαλέξτε αυτή που σας ταιριάζει περισσότερο.
34170
Match Maker
11611
La gang des 6e
420
Equanicity Quiz Night!
12615
The Waltons Challenge: Prove Your TV Family Mastery
201035795
Free Online Test About Computer Skills - Challenge Yourself!
201095484
Free Medical Examiner Follow-Up Procedures
201027443
Free Polish Constitutional & Criminal Procedure
201030599
Samsung Mobile: Test Your Skills & Score 100%!
201037441
Ultimate Eye & Ear Disorders: Test Your Vision & Hearing
201044475
Guitar Hero: Can You Name Every GHWT Song?
201043637
Am I Handsome? Take the Ultimate Handsomeness!
201026903
Make your own Survey
- it's free to start.
Super Survey Logo
Powered by
Super Survey Maker | Super Templates Make your own Survey