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CRM & MH & BIRTHDAY BENEFIT

An informative and engaging illustration showing CRM processes, customers celebrating birthdays, and staff happiness metrics. Include elements like charts, birthday cakes, and happy customers in a retail environment.

CRM & Mission Happiness Quiz

Test your knowledge on Customer Relationship Management and the benefits it brings, especially during birthday celebrations! This quiz covers important aspects of CRM systems, birthday point credits, and measuring mission happiness for staff and customers alike.

Understand the advantages of effective CRM.
Learn how birthday points can enhance customer loyalty.
Discover the metrics used to gauge mission happiness.

11 Questions3 MinutesCreated by EngagingWriter472

Name:

WHAT IS THE BENEFIT OF CRM ?

A- CUSTOMER RELATIONSHIP

B- BIRTHDAY POINT

C- BRAND OFFER MASSAGE SEND

BIRTHDAY WISHES

HOW MUCH POINT CREDIT TO BIRTHDAY CUSTOMER

1500 POINT 750 RUPESS

1000 POINT 500 RUPESS

2000 POINTS 100O RUPEES

1000 POINTS 1000 RUPEES

HOW TO MEASURE MISSION HAPPINESS HI

PROMOTERS / DETRACTOR

PROMOTERS / PASSIVE

DETRACTOR / PASSIVE

PROMOTERS / PASSIVE / DETRACTOR

WHAT IS THE BENEFIT OF MISSION HAPPINESS

LOSS OF SALE

STAFF KNOWLEDGE

STORE ENVIRONMENT IMPROVEMENT

ALL THESE THREE

WHAT IS SLAB IN CRM CARD?

SILVER BELOW 10000 / GOLD ABOVE 10000 TO 29999 / PLATINUM ABOVE 30000

SILVER BELOW 15000 / GOLD BELOW 15000 TO 30000 / PLATINUM 30000 ABOVE

SILVER BELOW 7500 / GOLD ABOVE 7500 TO 30000 / PLATINUM ABOVE 30000

WHAT IS THE BENEFIT OF MISSION HAPPINESS IN STAFF?

GOOD CUSTOMER SERVICE FEEDBACK GIVEN BY CUSTOMER

DEMAND PRODUCT INFORM TO CUSTOMER BY OUR CCA

MISSION HAPPINESS WALL OF FAME GET BEST CCA

ALL OF THESE

WHAT ARE THE DATA NEED TO BE COLLECT BY NEW CRM?

BIRTHDAY / CONTACT NUMBER / MAIL ID / GENDER

BIRTHDAY / CONTACT NUMBER / MAIL ID / NAME

BIRTHDAY / NAME / MAIL ID / GENDER

NAME / CONTACT NUMBER / MAIL ID / GENDER

ONLY IN BIRTH DAY MONTHS BIRTHDAY POINT BE CREDITED?

YES

CAN REDEEM CRM POINTS IN EOSS TIME?

YES

CUSTOMER NOT USE IN BIRTHDAY POINT IN BIRTHDAY MONTH POINT WILL CARRY FORWARD

YES

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