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Hotel Knowledge

How many hangers go in each room?
4 of Each
2 OF EACH
What does SMART stand for?
Smile, Make a Change, accommodate them, Respect your surroundings, Think about your needs
Smile, Make their day, Accommodate them,Respect them,Think about their needs
Stop, manors, announce your presents, report an injury, think about others
What does Team mean?
Together everyone achieves much
Together everyone achieves more
Together everyone achieves mural
How many minutes a room do you get for a Due-out
10 minutes
30 minutes
28 minutes
If a room does not want service, What should you do
Nothing
Come back before I leave to see if they still have a DND on the door
Fill out a DND form and place on their door
Let front desk know
B,C, and D
Who do you report and incident/injury to
No one, its my own problem
Anyone who will listen
Manger/supervisor on duty
whats are the 7 Service principals
1.
2.
3.
4.
5.
6.
7.
whats are the 7 Service principals
1.
2.
3.
4.
5.
6.
7.
In What year did InnSight Open their First managed property
1995
1997
2001
1998
 
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