08- Quality Management

Harry, a new project manager, has just started managing his first project at the Projects-Done-Right company, which places strong emphasis on quality management. While performing quality management planning, Harry encounters two terms that he doesn't understand; quality and grade. He decides to seek assistance and clarification from the PMO on the difference between these two concepts. What explanation will the PMO provide Harry?

Quality as a delivered performance or result is the degree to which a set of inherent characteristics fulfill requirements, where grade as a design intent is a category assigned to deliverables having the same functional use but different technical characteristics.

Quality and grade are the same concepts.

Grade must always be high-quality, and quality must always be high-grade.

Grade as a delivered performance or result is "the degree to which a set of inherent characteristics fulfill requirements", where quality as a design intent is a category assigned to deliverables having the same functional use but different technical characteristics.

At the High-Tech-Projects company, they place priority on quality management and train all project stakeholders on the Cost of Quality (COQ). Inspections are considered what type of cost under the Cost of Quality framework?

Appraisal costs

External failure costs

Internal failure costs

Prevention costs

When planning quality management, which data representation technique may help in the rapid gathering of project quality requirements, constraints, dependencies, and relationships?

Mind mapping

Matrix diagrams

Logical data model

Flowcharts

What are audits used for in the Manage Quality process?

To determine if project activities comply with organizational and project policies, processes, and procedures.

To determine the conformity of a work product to documented standards by examining the work product.

To demonstrate the number of defects by their source and by their component.

To conduct an organized and constructed investigation in order to provide objective information about the quality of the product or service.

A goal of the Control Quality process is to determine the correctness of deliverables. The results of performing the Control Quality process result in an output of verified deliverables. These verified deliverables become an input to which project management process?

Validate Scope

Monitor and Control Project Work

Direct and Manage Project Work

Control Scope

Which statement is true about the Control Quality process?

The key benefit of this process is verifying that project deliverables and work meet the requirements specified by key stakeholders for final acceptance.

The key benefit of the Control Quality process is the process is formalizing acceptance of the completed project deliverables.

The key benefit of the Control Quality process is that it brings objectivity to the acceptance process and increases the probability of final product, service, or result acceptance by validating each deliverable.

The key benefit of the Control Quality process is that it increases the probability of meeting the quality objectives, as well as identifying ineffective processes and causes of poor quality.

Johnson, a senior project manager, has been informed by the Quality Assurance department that the product quality is not matching the requirements for a major deliverable, and that he must investigate and address this serious problem. Which data representation technique should Johnson use to best help him identify the root cause of the problem?

Ishikawa diagram

Flowcharts

Affinity diagrams

Matrix diagrams

08- Quality Management

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