Weekly KB quiz 6-12-16 (Responses only accepted until 6-26-16)
Weekly KB Quiz
Test your knowledge on our recent KB topics with this engaging quiz! Designed for staff involved in patient registration and system access, this quiz will challenge your understanding of key procedures and guidelines.
Upon completion, you'll gain insights into:
- Proper handling of patient registration issues
- Epic access requests for healthcare professionals
- Interegy account support
- And much more!
What would you do when a caller that is a non-credentialed Physical Therapist is requesting a change to her title in Epic?
Customer needs to have MANAGER submit a Reclass form (in the eforms section on InComm) and attach a copy of the license within the form. If user has already done this, send ticket to CHI-SECURITY.
Send ticket directly to CHI-Security
Submit an Epic Access Request
Escalate a ticket to Epic Cadence Support.
The wrong patient was registered in the ER and will soon be discharged from the ER. What do you advise the caller if documentation has already begun on the wrong patient?
Continue to document on the incorrect patient until discharge. Arrive the correct patient and complete full registration. Submit chart correction request to have ED encounter moved to the correct patient.
Immediately discharge the incorrect patient and start over on the correct patient.
Have the caller defer to their Charge Nurse.
Submit a chart correction, no further steps needed.
What should you do if a customer calls in stating that they are having an issue with their Interegy account?
Send incident to CHI-SERVER
Warm transfer customer to Vendor.
Send incident to CHI-SECURITY
Send incident to CHI-CLINICAL-SOLUTIONS.
Where would you send an incident when the customer is having an issue with Encounter Pro and they are located at North Star Pediatrics?
Send Incident to CHI-CLINICAL-SOLUTIONS
Send Incident to Desktop/Breakfix
Nothing this is not a supported application.
Send incident to CHI-SERVER
What is the name of the KB that should be used to verify access if a customer is calling in from Howard and they are a volunteer, contractor, or vendor needing their LAN or Cerner password reset and their social does not match?
LAN_Password_Reset
Howard Account Verification process
How_to_Submit_a_DP39
Cerner Password Issues
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