CREDIT NOTE QUIZ by Rona
Credit Note Processing Quiz
Test your knowledge on credit note processing with our engaging quiz! This quiz is designed for those in sales and customer service to ensure you understand the key aspects of handling credit notes effectively.
- 12 multiple choice questions
- Assess your understanding of credit note procedures
- Get instant feedback on your answers
Who are the 3 people that need to approve your credit note?
Sales Rep/ Supervisor/ VP Sales
Supervisor/ Sales Manager/ VP Sales
Sales Rep/CS Manager/ VP Sales
Sales Rep/ Sales Manager/ VP Sales
When Processing a Credit note what does reason code I02 mean?
Warranty
Customer return scrapped
Out of box failure
Tax Error
What do you use your CREDIT NOTE Number for in Movex?
Enter in the Text Field
Po Number
Customer Reference
Additional Notes
Once the credit note creation request is saved in Sales Force, what status will you see?
Pending
Complete
Ready for Approval
Approved
When processing your approved Credit note in Sales Force, what is the CO Type?
SCN
CN
STR
STDCN
How do we bring up the Text field in Movex?
F4
F16
F15
F1
What can you enter in the Quotation no field?
Customer PO number
The Sales order number
Any quotes associated to the Credit
Your name
If giving a Credit would we credit extra surcharges on the invoice
NO
YES
Only if customer asks
Only if below £20 or Euro
Pick the Correct way to enter a credit for £30
30
Credit 30
30-
30+
When processing a credit note in sales force what do you do in the Red fields?
Are optional
Must not be completed
Show default information
Must be completed
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