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MODERNIZING TECHNICAL ASSISTANCE AUDIT

As the world changes at a rapid pace we need to modernize how we think about supporting small businesses. While trainings, mentorship, networking, bootcamps and programs are not bad, they are incomplete. 

This technical assistance audit is a chance to sit back, pause, reflect and note where you are at in this journey. It is a chance for you to understand your current reality and identify the gaps that may exist in your current strategy that may be preventing you from offering the level of support small businesses currently need.

As the world changes at a rapid pace we need to modernize how we think about supporting small businesses. While trainings, mentorship, networking, bootcamps and programs are not bad, they are incomplete. 

This technical assistance audit is a chance to sit back, pause, reflect and note where you are at in this journey. It is a chance for you to understand your current reality and identify the gaps that may exist in your current strategy that may be preventing you from offering the level of support small businesses currently need.

TECHNOLOGY-ENABLED
Do you use video conferencing and VOIP phone systems to allow you to serve small businesses everywhere?
Not at all.
Barely.
Somewhat!
100%!
Do you have strong internal infrastructure so that everyone on your technical assistance / program team can stay connected when they are in the office, working from home or out in the field?
Not at all.
Barely.
Somewhat!
100%!
Are the elements of your programming taught or available through online platforms?

Not at all.
Barely.
Somewhat!
100%!
Are you using technology to create more efficient delivery of your program(s)?
Not at all.
Barely.
Somewhat!
100%!
DATA-DRIVEN
Are you tracking multiple data sources for all small businesses that you serve?
Not at all.
Barely.
Somewhat!
100%!
Are you collecting data that is based on real behaviours not only anecdotal or self-reported outcomes?

Not at all.
Barely.
Somewhat!
100%!
Are you using data in live-time during the programs in order to consistently customize and adjust to better meet the needs of the small businesses, as opposed to only using it for reporting purposes at the end of the program?

Not at all.
Barely.
Somewhat!
100%!
Are you using data to give objective feedback and insight to small businesses to help them optimize their performance?

Not at all.
Barely.
Somewhat!
100%!
BY BUSINESS OWNERS FOR BUSINESS OWNERS
Do you have experienced business owners helping develop your programs?
Not at all.
Barely.
Somewhat!
100%!
Do you have experienced business owners as your primary coaches and mentors?
Not at all.
Barely.
Somewhat!
100%!
Do you consistently bring in experienced business owners as program teachers and contributors?

Not at all.
Barely.
Somewhat!
100%!
Do you leverage experienced business owners in your community to create business deals and opportunities for the small businesses you serve?
Not at all.
Barely.
Somewhat!
100%!
PERFORMANCE-DRIVEN
Is your #1 metric of success as an organization if the small businesses you serve succeed?
Not at all.
Barely.
Somewhat!
100%!
Do your programs measure the results small business owners achieve, as opposed to hours of technical assistance?
Not at all.
Barely.
Somewhat!
100%!
Is every program you teach driving towards an outcome as opposed to focusing purely on education?
Not at all.
Barely.
Somewhat!
100%!
Are your programs long enough to create an environment for small businesses to learn, change behavior and get results?
Not at all.
Barely.
Somewhat!
100%!
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