Area Manager: Pick Knowledge Check

What does DEA stand for?

Delivery Estimate Accuracy

Delivery Execution Adherence

Data Execution Analysis

Data Extraction Accuracy

What is DEA?

Amazon’s delivery service metric that measures percentage of packages that attempt delivery on or before Promised Delivery Date. Defects in various stages of the supply chain can cause delays which affect delivery date of packages, which consequently decrease the DEA. Each defect can be attributed to a ‘bucket’ or stage in the supply chain.

A package tracking system utilized by customer to see where in their package currently is within the delivery process.

Both.

None of the above.

Why should critical inputs be our biggest focus?

Critical inputs drive our outputs. Our outputs are summaries of our process efficiencies. The greater our efficiency as a building, the more resources we spare and the less risk we pose to fulfilling DEA.

Biggest Entitlement

None of the Above

All of the above.

What is our goal for TTT (tote transition time)?

� 1.5 seconds

� 2.0 seconds

� 2.5 seconds

It doesn't matter, coach them to do their best

What is EPH?

Exceptions per Hour

How often is an associate marking an item as missing, unscannable, damaged or the problem menu - andons or "view container contents"

All of the Above

None of the Above

What does EPH tell us?

This metric is a good indicator that associates are having difficulties determining when to apply exception handling (potentially they are too quick in marking an item as missing, unscannable or damaged, rather than following the standard work for each exception type).

Other.

What is our goal for EPH?

� 1 exception per hour

� 2 exceptions per hour

� 3 exceptions per hour

� 4 exceptions per hour

How can we coach EPH?

Use Pick AA Rate Macro to identify our top offenders

Work with AA on proper exception identification. Ex: when is it acceptable to mark an item as missing? (Great rule of thumb: if you go to Target and an item is the last one on the shelf and box is slightly damaged, would you drive to a different Target to buy that same product, or would you buy as is? If you would buy as is, do NOT mark as damaged, but if you would drive to a different Target, mark as missing!

All of the Above

None of the Above

What is SPE?

Seconds per Exception

How long it takes on average to mark an item as missing, unscannable, damage, or stay on the problem menu - andons or "view container contents"

All of the Above

None of the Above

What does SPE tell us?

Good indicator AA is struggling with any or all of the exception handling processes. For example, they take too long looking and trying to scan a barcode before marking as unscannable.

Good indicator of potential TOT offender (AA using exception handling to wander off station)

All of the Above

None of the Above

How can we coach SPE?

Use Pick AA Rate Macro to identify our top offenders

Work with AA; have them walk you through each exception handling process 1 by 1. See which step they struggle with the most, and give them tips to improve. Ex for Unscannables: if product doesn't scan the first time, use the hand scanner, zoom in and out once per barcode. If it doesn't scan, mark as unscannable and move on!

If they spend the proper amount of time with on each type of exception, monitor to see if they are using "view container contents" to go to the bathroom/wander off, etc.

All of the Above.

None of the Above.

How can we achieve our goal: DEA?

How can we drive the critical inputs?

Post the Critical Inputs

Communicate rates at minimum quarterly

Takt Audits

Coach middle 50% of associate population

Trust LC to do it's job: teach new hires correct standard work

Floor Presence: see what is going on and course correct

Fairness & Consistency

All of the above.

As a Pick AM, what are my cardinal websites?

Benchmarking: https://fc-benchmarking.amazon.com/fc/LAS7/fast-starts

TimeOffTask: https://time-off-task.corp.amazon.com/

SCC: https://staffingcommandcenter-na.aka.amazon.com/LAS7/plan/RSP/paKivaA01

PPR: https://tiny.amazon.com/hfp5wugr/PPR

ADAPT: https://adapt-iad.amazon.com/#/employee-dashboard/mairec

Roboscout: https://tiny.amazon.com/rkd29ykh/pickroboscout

Command Center: https://commandcenter-iad.amazon.com/#/details/staffing?warehouseId=LAS7

All of the Above.

What resources are there to learn more about Pick?

PE Best Practices: https://w.amazon.com/bin/view/AFE_Core_PE_Best_Practices/Chuting/

Benchmark Standards: https://amazonprojects.corp.amazon.com/sites/WWACES/Amazon%20Robotics%20Sortable%20Outbound/Forms/default.aspx

Manager's Reference Guide: https://w.amazon.com/bin/view/ManagersReferenceGuide/Outbound/AFE/

Operation's Manager

Top Performing Area Manager's

Site Process Engineer

All of the Above

Area Manager: Pick Knowledge Check

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