TFC New Hire Exam - WC

Control F-3 allows you to:

The F9 function key allows you to:

Shift F5 allows you to

The Collections department:

The Customer Service department:

The Ctrl/Shift F5 function allows you to:

The F4 function key allow you to

The P&L department

The F10 Function key

Closed-end is

TCS

The ?(Enter) function allows you

The Shift F12 function allows you to:

Revolving is

TMC

The ___________ action code is used to record the reason for delinquency.

The ___________ action code is used to alert the user of important information.

The ___________ action code should only be used when the customer is in a current status.

The ___________ remark is used to flag the account for new employment information.

The ___________ remark is used to flag the account for new address information.

The ___________ remark is used to flag the account for customer speak Spanish.

To place a number on the Do Not Call list you must access

What are the two man divisions at Tidewater?

The cut off time for processing ACH payment is?

The cut off time for processing Debit payment is?

The method of payment code used for Money Gram is?

The method of payment code used for ACH One-Time is?

The method of payment code used for Western Union is?

The receive code for Money Gram is?

The city code and state for Western Union Quick collect is?

All of the following are disposable income tools, except?

You are only required to verify the Address and Employment if the account is coded with the following:

All of the following are Promise to Pay Methods, except?

Name the two major forms of bankruptcy.

All of the following require a STAT form, except.

Demographic records include:

We have three ways to calculate interest, what are they?

What is the fee for MG?

What is the fee for QC?

A customer can have a maximum of three Second Chances for the lift the loan.

A repossession is the last resort to resolving a delinquency problem.

Permanent notes and remark codes should be checked monthly for updates.

It is acceptable to omit or embellish upon the content of your notes.

You are not allowed to leave account information on machines, voicemails or with third parties.

After three returned bank transactions, an account may be marked "No Personal Checks".

We should always advise a customer to send a cease and desist letter to stop further calls.

A customer is allowed two due date changes.

"Close out" an account with a payoff balance of $20 or less.

Tidewater is a sub prime finance company.

Permission to speak with a third party must be in written form.

You should always search your accounts for MI and SI notes.

Under the FDCPA, we can not seek legal action on our customers.

In house payments consist of phone checks, ACH payments, Money Gram and mail.

The rule of 78 is a term that describes?

The states that prohibit ACH fees are:

The states that prohibit talking to a Spouse

It is important that we always speak to

Effective collection techniques include

It is always important to know the customer's ____________ before placing a call.

The best way to show the customer we understand their situation is to use

The following conditions must be met for the Second Chance/Deferment program.

If the customer tells you they have an attorney, you should:

On revolving accounts, the customer's payment is

If a relative tells you that our customer has died, you should:

If the customer says they are getting a loan to pay off our account, you should:

In the collection process:

Using Account # 1 When did the customer open this account?

Using Account #2 How many sub-accounts does this account have.

Use Account #3 What is the interest rate for this customer?

Using Account # 4 What is the name of the dealer for this account.

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