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CSA Compliance!

First Name
What are the 3 things you need to confirm with the customer after the CSA recording has finished?
Price
Any questions
The customers name
Confirmation to proceed
The customers post code
How much of the CSA recording do you need to play?
Only the parts the customer doesn't know
None if the customer is happy to proceed
All of it so the customer is aware of all points
Only half
Does it matter what version of the CSA recording you play to the customer?
Yes, you should play the one correlating to the CSA they are purchasing ie. Term, PAYG or IR
No, they all cover the same points
What should you do if there is an error with the CSA recording?
Explain to the customer and tell them to look at the information on the website
Revert to the written script on Atlas
Nothing, just skip this part
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