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NRT-54

How many days must CCTV data be kept?
3 weeks
2 weeks
2 months
3 months
SPNM's intention is to provide _________?
A safe
A safe and healthy working environment
A safety-friendly environment
A safe and happy working environment
Which one can be aclled as control?
Policies
Procedures
Practices
All of the above
Please choose a dimension which does not measure service quality.
Assurance
Price
Reliability
Responsiveness
Where shall the customer complaint be submitted when the complaint cannot be resolved at departmental level?
Marketing Dept.
Sales & Customer Service Unit
Human Resource Dept.
Complaint Handling Committee
How many stages of Money Laundering are there?
5
4
3
Compliance hotline is to receive report from _________>
Staff only
Client only
Business partner only
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