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What is meant by the term "check-out"?
Letting the hotel know you have arrived
Letting the hotel know you are leaving
The hotel letting you know about the amenities and facilities
Which of these is a facility?
Wifi
Free parking
Swimming pool
Room service
What does it mean if something is "included" in your room?
It is in the room
It can be moved to your room
You have access to it without having to pay more money
You can access it if you pay money
What is the name of the hotel employee who works at the front desk?
Manager
Receptionist
Concierge
Client
Which of these would the receptionist say when on the phone with a guest?
I’d like to make a reservation for…​
I have confirmed your reservation.
What’s included with the room?​
Will the room be ready by…?
Which of these means the same as "make a reservation"?
Book
Stay
Inquire
Hire
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