Skill Check 8/25 - 8/31

What is your name?

If a client asks why they got charged multiple times, what should you do?

If a user asks how this works, what should you do?

What command would you use to send a client a link to their session history? Please write the command exactly as you would in the chatbox

At the very start of your shift after you go /available, you should read unread rooms

You should ask a new phone client for their email once the session ends and call is done

Assume a user/client is asking a question which will require you to send them a certain /magiclink to check out. Which scenario would be best?

If a user comes in and mentions they have an existing account with us you should ask for their email/phone used with their account and then /lookup and /mergeto the rooms

If you want to send a magiclink to a user/clients email, what command would you use? Please type the command exactly as you would in the chat room

A new client wants to try only the 10 free minutes but went 2 minutes and so you want to rewind the timer by 2 minutes. What would that command look like exactly? Please type the command as you would in the chat room

If you want a break for 10 minutes from new consultations but are available to answer clients, what command would you use? PLease type the command exactly as you want to have that break for 10 minutes

A client has spent $945, how many credits can he borrow?

Where can you refund a clients bundle?

If you need to go and a client just converted or are mid consultation with a user, what should you do?

What is the command to let clients borrow hearts?