(413T) Learn to Lead in Your Clinic

1. When encountering past friendships in a new leadership role it is best to

A. Ignore former friends to avoid the appearance of favoritism

B. Treat former friends poorly to avoid the appearance of favoritism

C. Keep social discussions and planning to a minimum on the floor

D. Treat friends as you would other team members and be fair

E. Both c and d

2. Which is true about the WIIFM principle?

A. It stands for what’s in it for me

B. It is for use with purely selfish people

C. It is best left for a last resort

D. It helps the change agent identify the ultimate desires of the audience to make a desired outcome appealing to all

E. Both a and d

3. Reasons to become a leader or manager include (choose all that often apply):

4. Middle management can be particularly difficult due to

A. Distance from the floor and their concerns

B. The inability to influence the team

C. Often being “stuck” between upper management decisions and team sentiments or needs

D. Lack of knowledge of team needs

5. Effective change management techniques include

A. Identifying the key desires of a team member and structure change to suit these using the WIIFM principle

B. Give ownership and responsibility to team members

C. Identify change cheerleaders and empower them

D. All the above

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