Concierge Assessment 3

How do you Park Calls in 3CX?
BLIND Transfer Button followed by "00" to "09" to specify the parking orbit
Place the caller on hold
WARM Transfer Button followed by "00" to "09" to specify the parking orbit
We cannot park calls
How much is the OC Cert Price for "Delivery of Certificate 6-10 business after receiving application"?
$162.12
$291.80
$243.19
$160.45
What email address we provide if caller wanted to send COC Liability/ Work Cover Insurance?
[email protected]
OCM Email
[email protected]
[email protected]
What are the Call In phone numbers?
09668833958
09498329213
09952716445
09182334512
09274423345
09558832312
09523425584
What is the phone number for SUU when you refer callers for Strata insurance-related queries like policy coverage.
Transfer to OCM instead
1300 361 263
1300 814 011
1300 668 066
NILLOW team is now called ______
Still NILLOW
N:N Strata
OCM Offshore
Bea and Friends
If OCMs are on Leave / Sick Leave, do you send them emails for Call backs?
Yes
No
Depends
Before we change/update Lot Owner Information in Strataport, we need to ____
Ask for their Social Security Number
Verify the Caller First (OC#, Phone Number, Email Address)
Ask who their OCM is
Ask for their Date of Birth
What to do with urgent calls i.e. Gas Leaks?
Look for an available OCM/TL - including OCMs/TLs from other teams
Contact Sam
Advise can call Tymaline or 000
Thoughts and Prayers
Establishing Rapport is allowed - Yes or No?
Yes
No
0
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