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Non-urgent communication between Nurses and Residents via Epic chat

A healthcare professional using a computer with EPIC chat on the screen in a hospital setting, showcasing effective communication between nurses and doctors.

Effective Communication in Healthcare

Explore the critical aspects of non-urgent communication between nurses and residents through EPIC chat. This quiz is designed to assess your understanding of appropriate circumstances for using digital chat tools, and to promote best practices in patient care communication.

Evaluate scenarios involving patient communication.
Reflect on the urgency of communication methods.
Suggest improvements for the EPIC chat system.

9 Questions2 MinutesCreated by EngagingNurse102

Question 1:

Your patient wants an order to take a shower / bath. Do you feel its appropriate that the nurse communicates this via EPIC chat?

If No, please discuss why?

Question 2:

Your patient wants changes made to his / her diet. Would you want the nurse to use EPIC chat to communicate this?

If NO, why not?

Question 3:

Your patient’s family member is visiting the patient, and wants an update from the MD.

Would you want the nurse to use EPIC chat to communicate this?

If NO, why not?

Phone calls are a better mode of communication.

Agree

Strongly agree

Disagree

Strongly disagree

Which of the following do you consider to be urgent, requiring a quick phone call:

Pain

Insomnia

Med changes or home med list review

Future orders

Patient evaluation that does not involve any recent or acute change in condition

None of the above

Do you think it is a good idea to use EPIC chat for matters that need to be addressed in real time. If no response is received within 5 minutes, then the nurse should proceed to call the doctor. YES or NO

YES

If you answered No to the previous question, what do you think the nurse should do in that case ?

Coordinating discharge or disposition planning early in the day. Would you use EPIC chat?

Yes

No, do it in person

How would you improve EPIC chat?

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