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Tip of the Week Quiz

A colorful and engaging illustration of a friendly customer service representative on the phone, smiling, surrounded by customer interaction symbols such as speech bubbles and helpful icons, in a bright and modern office setting.

Tip of the Week Quiz

Test your knowledge with our engaging "Tip of the Week Quiz!" This quiz is designed to help you learn essential communication skills when handling calls. It features a mix of multiple-choice questions and open-ended prompts to encourage critical thinking.

Key Features:
- Multi-format questions to enhance learning
- Focus on courtesy and effective communication
- Perfect for anyone looking to improve their call handling skills

6 Questions2 MinutesCreated by HelpfulGuide237

If we have an "LTAF: Alan transfer, Beth gone" what should we tell Alan before attempting to call Beth?

Beth's name, Tour, property addredss

Beth's name, property address

Beth's name, tour (if it's a tour case)

Alan's name, Beth's name, property address, Tour

When we return to the call, after having Beth on hold. What should be the first thing we say to Beth?

I was unable to get an agent on the line..

Thank you for your patience..

Thank you

Thank you for holding..

All of the above

Name 3 courtesy words

If it's an LTAF/FAF case, what part of the address should we mention to Beth?

The FULL address

Just the Zip code

Street/City/State

None, we don't need to repeat the address

What phrases should we use to avoid not being assumptive

If you would like me to..

Is that ok?

I can connect you..

If you are available

Are you free to talk now?

I'll place you on a brief hold to connect you..

Name:

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