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Winter Training

A group of professionals working together to solve technical issues, with winter scenery in the background, highlighting teamwork and communication in a training environment.

Winter Training Quiz

Test your knowledge about handling outages and winching procedures with our Winter Training Quiz! This quiz is designed to ensure that you're prepared and informed for any challenges that may arise.

12 multiple-choice and checkbox questions
Instant feedback on your answers
Improve your skills and knowledge

12 Questions3 MinutesCreated by TrainingGuide517

If incontact is having an outage what is the first two things you do?

Log out of incontact

Close out of max and open it back up

Tell leadership

Clock out and leave

Clear Cache

What's the first step you do when CSS has an outage?

Clear Cache

Close web browser

Reach out to lead or sup

Tell no one and let time go up

Refresh the page

What should you notate for winching?

What service do you need?

How far from solid pavement are you?

Are you okay darling?

How deep are your wheels stuck?

We have to ask them questions?

What are the tires stuck in?

Wasn't this first calls job to do?

After its been winched out is it safe to drive away?

MBUSA can send over winch jobs?

True

False

Can a CM leave their vehicle unattended for a winch job?

True

False

Amazon connect before you can make an outbound call what is the first thing you must do?

Select country code

Nothing start dialing out bro

Wait what is this

Dial 1 than the number you need

What should your username look like when logging into amazon connect?

[email protected]

Jjohnson

After you select your country code do you have to do it again for amazon connect?

True

False

If an outage for CSS or incontact last longer than 30 minutes will you leave for the day?

True

False

If an outage for CSS or incontact last longer than 30 minutes will you be pulled into a google meet with leads and sups on the floor for that day?

True

False

If the vehicle is stuck more than 6 inches for all partners can we still winch it out?

True

False

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