Work and Customer Service Survey
Work and Customer Service Insights
Explore the intricate dynamics of customer service through our engaging survey. Your insights will not only reflect your experiences but help us understand the impact of employee behavior on workplace culture and business profitability.
Participate in this important survey and share your views!
- Share your work experience
- Rate your management
- Discuss cutting corners in the workplace
Have you worked in customer service?
Yes, I am currently employed
Yes, but I am not currently employed
No, but I have similar job experience
How would you rate the management at your workplace?
Do you know what employee silence is?
I have heard the term before and know what employee silence is
I have heard the term employee silence used before, but I am not sure what it means
I have never heard the term used before
How often do you notify superiors when a problem occurs?
Always
Usually
Sometimes
Rarely
Never
How often do you cut corners while at work?
Always
Usually
Sometimes
Rarely
Never
How would you say work performance is affected by cutting corners?
Quality is the same or better and task time is the same or faster
Quality is lower and task time is the same or faster
Quality is lower and task time is slower
While at work, how often do you knowingly ignore messes, safety concerns, or other workplace policy issues?
Always
Usually
Sometimes
Rarely
Never
How do you think employee silence on common workplace practices like cutting corners and ignoring policy issues impacts business profitability?
Profitability is positively impacted
Profitability is not notably impacted
Profitability is negatively impacted
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