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Financial Training Quiz

Test your knowledge on our financial training guidelines with this comprehensive quiz! Whether you're a seasoned professional or a newcomer, this quiz covers essential topics to ensure you're well-prepared to assist clients.

Key topics include:

Settlement processes
Client communication
Payment management

20 Questions5 MinutesCreated by AssessingEagle401

When will the client receive their first settlement

When they call the creditor

When they pay off the account

When the account has enough funds and the accounts have been 90-120 days past due

When the client has enough funds in escrow

If the client is calling to cancel their account, what should I do?

Email the cancellation team

Email the affiliate team and inform the clt of their cancellation text and refund status

Cancel the account

Tell them to call their sales representative and ask them to close the account

Which tab contains the subtab "documents"that contains the client's copy of the contract

What is the purpose of the "summons delay"

It is used to help the clt safe more funds

It is used to help the client change their court date

It stops all court processes for the summons

I agree

How can I get the estimated payoff amount for a settlement if the client wants to pay it off?

Send an email to the affiliate team

call the creditors and ask them

Add all the drafts client has left in the program

This is not offered we cant pay it off early

What is the correct order of steps to change the clients schedule?

Click the debt tab, and add a payment

Notate the file with this information so the team can know about this changes

Click the debt tab, click bulk edit tab and click on full schedule change

Click on the program tab and change each payment individually

Where can I find detailed information about settlement payments?

On the "profile" tab

On the "debt" tab

On the "view settlement" tab

On the "funds" tab

I should have the third party processor websites open when reviewing payment information with clients

True

False

What should I check for before I processed a "skipped" payment for a client

I should check if the client has active settlements

I should check the debt tab and make sure the enrolled debt is more than $7500

I should ask the client to call their third party processor will allow them to skip

I should skip the payment

If the client can not afford the payment for their next draft we can offer solutions

True

False

Which is the ticket I should use to set up a monthly follow up for a client?

Summons update

Mail ticket

Request to send doc

Client contact

What is the priority ticket used for?

To prioritize profiles

To determine the time frame for settlement of the summoned account

To answer summons questions

To mark the profile as summoned

When I call on a ticket but do not receive the information necessary to complete it, I can notate it and :

Delete it

Send it to the ticket owner

Notate it and change the date

Assign it to a different team

Which one is the only team that does not need a warm transfer?

Creditors

Negotiations

Settlemnt auth

Loans

We need to have the copy of the stament, in order to add a new account to the profile

True

False

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