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What are the steps of The Process of Effective Communication in Situations with Potential Conflict (select all that apply)

Observe and affirm the other's position, values and concerns vaules and concerns

Actively listening to the other's party needs

Relate the other's positions, values and concerns

Make a plan of how you are going to solve the issue at hand to build a better report with the other party

Build a connection with the individual by telling a part of your recovery story that relates to the situation

Offer a "we" statement that acknowledges the common ground and promotes partnership

What is the acronym used to remember the process of effective communication

OReO

I Love Cherry Cheesecake Always

PICBA

WRAP

I Love Cherry Cheesecake Always is the acronym for which of the following?

Power of negative messages

Power of connection to strengthen engagement

Five stages of the recovery stage

Five stages to problem solving

Impact of Illness includes (choose all that apply)

Danger: person begins to redefine their identity as their mental illness

Person feeling overwhelmed by diagnosis/symptoms

Role: help the person explore cost and benefits

Person is unable/unwilling to see any possibilities

Role: reduce the emotional distress and show their is life after diagnosis

Danger: person may fear responsbility and believe they cannot survive

Life is Limited includes ( choose all that apply)

Person is beginning to question how limited their life is

Role: Expose the person to possibilities and rebuild self esteem

Danger-the person is unable to believe that recovery is possible

Danger: person is unable/unwilling to see any possibilities

Person gives themself over to the diagnosis/system

Role: support and assit the person to utilize their skills and strengths

The person is beginning to question how limited their life really is

Life is Limited

Impact of Illness

Change is Possible

Brainstorm to Action

What are the Dangers and Roles for Change is Possible

Danger: the person may fear responsibility and can not recognize their strengths

Danger: the person may become afraid to take risks

Role: help the person explore cost and benefits of taking risks

Role: reduce the symptoms and support their recovery

The person has decided to risk stepping out of their comfort zone is described as

Change is Possible

Commitment to Change

Committed to Recovery

Impacted by Life

What are the Danger/Role of Commitment to Change

Role: show their life is after diagnosis and rebuild their self esteem

Danger: the person has decided to risk stepping out of their comfort zone

Role: help the person identify their skills, assests and gifts that support recovery

Danger: The person may not have the supports needed to succeed

Which Danger/Role is associated with Actions for Change

Danger: the person is afraid to take risk and identify as their mental illness

Role: Help the person understand the benfit of taking risk and identify their fears

Danger: person may fear responsbility and believe they cannot survive without the system

Role: Support and assist the person to ultize their skills, strengths, and gifts.

Clearly identify and state the problem, Identify how you are impacting the problem, Explore the pros and cons of solving the problem, Come up with 3-5 ways to address the problem, Pick 1-2 ways to begin to address the problem and create an action plan

Problem, Impact, Cost/Benefit, Brainstorm, Action

Impact of Illness, Life is Limited, Change is Possible, Commitment to Chane, Actions for Change

Observe, Relate, Offer

Wellness, Recovery, Action, Plan

Effective Listening is all about knowing what we are listening for (check all that apply)

What a person is hearing the staff say about them (negative messages)

Why they believe they cant have that life (barriers)

What a person believes about themselves and their current situation ( self-talk)

What they believe would make their life better (goals)

In recovery work we are listening for

How the person is talking about their situation and what they see as the options

How a person feel about their self and how to fix that

What is the direct problem and how to guide them to the resources that can help solve them

What stage of recovery they are in so you know what roles to apply

What are the Four steps of the power of negative messages in creating and sustaing a negative self image

To make sense of our experiences we create beliefs

Life is made up of our experiences

We seek out what supports our beliefs

We protect our beliefs by filtering out what doesn't support our beliefs

To develop self awareness and build confidence

To knock down barriers and promote positive self image

Negative messages are things that people say and do that put down another person and communicate that people are incapable of doing very much with their life

True

False

The absence of negative messages is more important in creating a positive self -image than the presence of positive messages

True

False

If people are not taking responsibility for their own recovery, it is often because they are receiving positive feedback about their potential to grow

True

False

When people do not see recovery as part of there lives... ( Negative Messages)

You need to surround them with CPS to give them hope their is life after diagnosis

You need to encourage them to see a therapist and a psychiatrist for therapy and medication

You need to surrond them with possibility of recovery

You need to encourage them to start affirmations to build confidence

The greatest barriers to recovery are often the negative messages that.........

Reinforce a person's negative self-image and negative self-talk.

The negative things that a person is telling themselves daily

The stereotypes that people hear about their disorder

Make you feel isolated and less of a person

When people diagnosed with mental illness begin to work in the mental health system as peer specialists, recovery is accelerated in three ways

The Peer Specialist's recovery is strengthened

Peer Specialist helps build bonds between peer and staff

Peer Specialists help others recover

Peer Specalist help the agency/ system recover

Which of these are apart of the five foundational beliefs (choose all that apply)

Life's experiences are the best teacher

Everyone has a diagnosis

Everyone's feelings deserve to be validated

Whatever people focus on they give power to

People think their way through life

People's beliefs determine their behavior

Everyone has the ability to learn and grow

People have the right to self diagnosis

Most often the barriers a person faces and the disabling effects of a diagnosis are: (choose all that apply)

The symptoms and side effects of medication

The self-image or negative beliefs that the person has about themselves

The positive effects that come with a mental illness

The stigma or negative beliefs that others have about a person with a psychiatrics diagnose

Recovery is the process of gaining control over one's life, and the direction one wants that life to go on the other side of psychiatric diagnosis and all of the losses usually associated with that diagnosis

True

False

The belief that you have ability, the opportunity and the supports to engage in the recovery process and to develop your meaning and purpose in life

Hope

Impact

Brainstorm

Relaxation

Keys to eliciting the relaxation response (choose all that apply)

Essential Resiliency self-management

Repetition of a word, sound phrase, or muscular activity

Passive disregard of everyday thoughts that inevitably come to mind and the return to your repetition

Deep rest that changes the physical and emotional response

What is Catch It, Check It, Change It

Stopping negative thoughts when they come eary on and checking them with facts instead of feelings and changing your negative thought by reflecting on the facts

Catch the people who are spreading negative messages Check It by dismissing any stigmas Change It by showing them that peole with mental illness are human

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