Comptia part 6 A+
A user reports a monitor, keyboard, mouse, and headset are no longer fun ctioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?
Verify the AC adapter voltage
Repair the operating system
Replace the user's USB-C hub
Reinstall the drivers for affected devices
Make sure the printer is not drawing too much power
Which of the following virtualization technologies allows Linux and Windows operating systems to run concurrently?
Test environment
Sandbox
Legacy OS
Cross-platform
A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?
Assess the network cables for damage
Disable Bluetooth connections
Update the firmware
Check if the password and SSID are correct
A customer's cell phone screen is discolored in several areas. Which of the following components is the MOST likely cause of the issue?
Bulging battery
Wired connectors
Liquid crystal display
Phone case
Protective glass
A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?
System board
Paper tray
Memory
Fuser
A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?
Satelite
DSL
FIber
Hotspot
A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?
DiskPart
Diskmgmt
Disk Cleanup
BitLocker
A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?
Remove the HDD and then send the computer for repair
Check corporate policies for guidance
Delete the sensitive information before the computer leaves the building
Get authorization from the manager
A user has decided to build a new computer with parts purchased from a popular online vendor. The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?
The user did not plug in the processor's fan
The user did not apply thermal paste to the CPU
The user did not seat the GPU correctly
The user did not install the power supply
A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?
Wi-Fi analyzer
Netstat
Net use
Traceroute
Network tap
A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?
Thunderbolt
ESATA
M.2
SCSI
An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?
Community
Private
Public
Hybrid
A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionality?
DNS server
Port forwarding
Perimeter network
Universal PnP
DHCP server
A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?
Virtual network
Application virtualization
Cross-platform virtualization
Virtual sandbox
Virtual desktop
A technician is troubleshooting a projector that will not display any images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?
Calibrate the image
Relplace the bulb
Test the output resolution
Clean the fans
A user's device needs more memory, so a technician installs extra RAM with the following specifications:
2 x 8Gb DDR3-1066 (PC3-8500)
1 x 16Gb DDR3-1333 (PC3-10600)
Which of the following speeds would maximize reliability?
1,066
1,333
8,500
10,600
A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?
Determine a plan of action to resolve the problem
Run antivirus software to remove the virus from the computer
Ask the user about the symptoms the computer is experiencing
Make a backup of the user's data on an external drive
A user lost a wallet containing credit and debit cards and is unable to purchase merchandise. Which of the following mobile phone technologies would allow the user to complete transactions?
GSM
MFA
PRL
NFC
A company uses legacy accounting software, and no replacement is available Which of the following virtualization solutions will the company MOST likely select?
Network
Storage
Desktop
Sandbox
The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Choose two.)
Identify the location of devices that utilize 2.4GHz
Check to see if the phones are UTP or STP lines
Test to see if the copper electrical wires are causing interference
Map all of the wireless signals in the restaurant
Verify T568B is being used in the wiring closet patch panel
Schedule timed router reboots throughout the day
A client wants to connect an external keyboard to an Android tablet. Which of the following connection types are appropriate for this task? (Choose two.)
DVI
Infrared
Lightning
USB-C
PS/2
Bluetooth
A web developer needs to test the compatibility of web functions across multiple different browsers and versions of those browsers. The web developer only has one machine and cannot install multiple browser versions. Which of the following should the developer do to BEST resolve the issue?
Purchase more machines
Deploy application virtualization
Test using a virtual desktop
Set up a multibot configuration
A network administrator is troubleshooting a connectivity issue. The administrator performs a port scan, and the following information is generated:
Port Number | Status |
22 | Open |
53 | Closed |
80 | Closed |
1443 | Open |
443 | Closed |
3389 | Closed |
445 | Closed |
Which of the following standard ports should be open to allow a successful RDP connection?
53
443
445
3389
A technician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Choose two.)
Optical fiber tester
Scissors
Cable tester
Crimper
Coaxial cable
Screwdriver
A technician needs to configure a printer for network communications. Which of the following must the technician configure? (Choose three.)
PCL
Dots per inch
Gateway
Subnet mask
MAC address
IMEI
IP address
Drivers
Which of the following allows a switch to be divided into separate logical networks?
VLAN
SSL VPN
NAT
RADIUS
An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?
Cost savings
Highly available
Dedicated hardware
Increased security
A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?
Calibrate the touch screen
Reset the mobile device
Replace the LED screen
Update the mobile device
A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue?
Change the Wi-Fi operation channel
Configure the Wi-Fi AP to 5GHz
Increase the power output of the AP
Change the SSID to hidden
To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?
Access point
Patch panel
Hub
Firewall
Wall jack
Which of the following describes traffic used to resolve the FQDN of a site into an IP address to help locate and browse websites appropriately?
DNS
AAA
SCADA
IoT
SQL
A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?
SMB
PCL
ADF
SSH
A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?
CDMA
PRL
MDM
GPS
Which of the following network devices operates as a bridge function?
Hub
Wireless access point
Transceiver
Media converter
A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?
The screen rotation is locked
The screen protector on the tablet is damaged
The touch-screen digitizer is malfunctioning
The inverter is misconfigured
The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?
Enabling high-accuracy mode
Replacing the battery
Disabling Wi-Fi connections
Utilizing a third-party map application
A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?
Scan to email
Server message block
Secured prints
Web services
Printer share
A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify FIRST?
The internal antennas are connected
The device has the latest OS updates
The wireless device drivers are the latest version
Airplane mode is disabled
The battery is charging
Which of the following server roles does RADIUS perform?
DNS
AAA
Mail server
Syslog
A technician is setting up three web servers for a retail company that takes online orders for its products. Which of the following network host services should the technician use to ensure the servers’ resources will be utilized efficiently?
UTM appliance
AAA server
Spam gateway
Load balancer
When a page that was printed on a laser printer is touched, the image on the paper smears. Which of the following is MOST likely the cause of this issue?
Duplexing assembly
Fuser
Toner
Transfer belt
A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to indicate that it is cracked. Which of the following BEST describes why a blot is on the screen?
Digitizer damage
Improper charging
Ambient light sensor damage
Liquid damage
A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?
Reorder the priority in Windows Boot Manager
Check to make sure Secure Boot is turned on
Ensure that the Trusted Platform Module is enabled
Verify that the latest updates are installed
Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?
SCADA
Sandbox
Honeypot
Hybrid cloud
A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet inspection. Which of the following would BEST address the customer's need?
Switch
Firewall
Router
Proxy
An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?
Require the technicians to spend more time testing theories to determine the root causes of issues.
Require the technicians to verify full system functionality when resolving issues
Require the technicians to gather more information when speaking with users about issues
Require the technicians to document the findings, actions, and outcomes of issues
A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?
Defective inverter
Incompatible video driver
Incorrect input source
Burned-out bulb
Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?
NAT mode
Bridge mode
Direct mode
Host-only mode
A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?
Toner
Punchdown
Network tap
Crimper
Which of the following 802.11 Wi-Fi protocols utilizes the 5.0GHz frequency and has the BEST speed and reception?
802.11a
802.11ax
802.11b/g/n
802.11n
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