Customer Verification Journey
Customer Verification Journey Quiz
Test your knowledge about the Customer Verification Team and their crucial role in ensuring safe gaming experiences. This quiz covers essential aspects of customer verification and regulatory compliance.
- Understand the responsibilities of the Customer Verification Team
- Learn about document validation and identity checks
- Discover the importance of KYC (Know Your Customer)
What does the Customer Verification Team do?
A. The Team is Responsible to Ensure all Customers are Legal of Age to use our Gaming products and services.
B. The Team is Responisble to ensure all Customers have money to Gamble.
The Team is Responsbile to ensure all Customers are responsible to their Gambling Issues.
D. All of the Above.
When did the Customer Verification Team Started - in Compliance to the Gambling Commission and Gibraltar Regulatory Authority Guidelines?
A. 2004
B. 2006
C. 2019
D. 2005
Which of these External Sources are needed for Customer Verification Risk Team provided via Sphonic Platform? (Choose all that Applies)
GBG (ID3)
TransUnion
Call Credit
Aristotle
Experian
Sphonic
Automated Scanner
Customers must have valid matching documents (Name & Date of Birth) before they can proceed to Bet or Access their Account?
A. Yes
B. No
When a customer fails the automated checks they will receive an email asking them to submit documents for verification. This will be followed up with further email, will the account remain suspended?
A. Yes
B. No
Vince made a deposit of 20 pounds dated November 1 2019. He placed a bet and won a total winnings of 50 pounds. He then made again a bet and lost 40 pounds which left a 10 pound balance on his account. However, confirming vince made changes on his DOB and he is considered underage upon registration. Today, it has been confirmed that he was underage. How much should be refunded?
A. No refund
B. 70 pounds
C. 10 pounds
D. 20 pounds
E. 50 pounds
F. No refund since he is already legal of age
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