What type of tool provides a centralized platform for managing customer inquiries and support tickets?

Help Desk Software

Live Chat Systems

Social Media Management Tools

Which tool allows support agents to access and control a user's computer remotely?

Help Desk Software

Remote Desktop Software

Live Chat Systems

Community Forums

What is an intranet?

A public website accessible to anyone on the internet

A private network used for secure communication within an organization

An online shopping platform for employees

A social media platform for internal networking

Which tool serves as a repository of information, FAQs, and troubleshooting guides?

Remote Desktop Software

Ticketing Systems

Knowledge Base Platforms

Collaboration Platforms

What type of tool enables real-time conversations between support agents and customers?

Help Desk Software

Live Chat Systems

CRM Software

Which tool helps businesses manage customer interactions and track customer information?

Knowledge Base Platforms

CRM Software

Collaboration Platforms

Which tool allows businesses to collect customer feedback and measure satisfaction levels?

Community Forums

Social Media Management Tools

Feedback and Survey Tools

Help Desk Software

Which programming language is commonly used for web development?

HTML/CSS

Java

Python

Ruby

Which of the following is an online storage option?

Google Drive

DropBox

ICloud

All of the above

What is a Gantt flowchart?

A flowchart that shows the timeline and dependencies of project tasks.

A flowchart used to represent the flow of tasks and activities in a project.

A flowchart that combines the features of a Gantt chart and a flowchart

A flowchart used specifically for process analysis and improvement.

Which project management methodology is known for its sequential approach with distinct phases?

Waterfall Methodology

Agile Methodology

Scrum Methodology

Kanban Methodology

Which project management methodology emphasizes flexibility and adaptability to changing requirements?

Agile Methodology

Kanban Methodology

Waterfall Methodology

Scrum Methodology

Which project management methodology promotes collaboration, quick decision-making, and adaptability?

Kanban Methodology

Waterfall Methodology

Scrum Methodology

Agile Methodology

Which project management methodology emphasizes eliminating waste and maximizing value?

Lean Methodology

Scrum Methodology

Waterfall Methodology

Agile Methodology

Agile Methodology is known for its iterative and incremental approach.

True

False

The Waterfall Methodology is best suited for projects with evolving and changing requirements.

True

False

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