Business Communication

Mastering Business Communication

Test your knowledge and understanding of effective business communication with this engaging quiz!

This quiz covers essential concepts to help you improve your communication skills:

Different methods of communication
Common barriers to effective communication
The importance of clear messaging

10 Questions2 MinutesCreated by EngagingWriter42

What are the 3 main methods of communication?

Talking, Signs, Calls

Face to face, Written, Electronic Communication

Downward, Internal, Formal

Upward, External, Informal

What is the difference between Internal and External Communication?

Internal communication is the exchange of messages that takes place between employees, whereas external communication is when the business communicates with entities outside of the organisation.

Internal communication is the exchange of messages that takes place between two rooms in an office, whereas external communication is when the business communicates with entities outside of the office.

Give 2 disadvantages of Face to Face Communication.

Records of the messages are hard to keep, some messages may not be heard properly

Bad breath, voice may be too low to hear

You may face technological malfunctions throughout the exchange of messages, the recipient may not have knowledge on how to use technology properly

Give an advantage of Written Communication.

The recipient would be able to understand messages and is a flexible method

Writing is easier than speaking

Improves handwriting

Records of this type of communication is hard to keep

Why is good communication important?

Allows the messages to be understood clearly - increasing productivity

Discourages collaboration and productivity and can make employees feel valued as key collaborators

New languages can be learned

Causes confusion and ensures that jobs can be done correctly

Why is jargon a barrier of communication?

It isolates non-experts from engaging

It prevents an employee from being able to focus on the discussion because it is distracting

It could contain spelling or grammatical errors

Why is a long chain of command a barrier to communication?

Information must pass through multiple layers of management until it eventually reaches the top decision-maker which means it creates noise disturbances

Information must pass through multiple layers of management until it eventually reaches the top decision-maker which means it takes a long time

Decision making is fast and effective

Why might a multinational company come across multiple barriers when communicating?

Too far apart

Language barriers

There are borders between the countries

It is expensive

What is an advantage of upward communication?

Communication will not have to travel through a long chain of command

The message travels higher

Communication travels upwards past every management level all the way to the decision maker

Allows staff to communicate from the bottom level of the business right through to the top

Business Communication

Mastering Business Communication

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