Quiz

An educational quiz scene depicting a financial professional guiding a participant through a telephonic inquiry, with visuals of paperwork and digital tools in the background.

Address & Distribution Knowledge Quiz

Test your knowledge on managing participant requests related to address updates and distribution options. This quiz will challenge your understanding of the necessary protocols and procedures when engaging with participants.

6 multiple choice questions
Immediate feedback on your answers
Perfect for professionals in the finance and benefits sector

6 Questions2 MinutesCreated by UpdatingGuide321

Participant comes in Green is active and wants to update their address. Plan is PDI You should?

Take them through Experian

Change their address without going through Experian

Refer to employer to have them update their address

Send a pic form

Participant comes in Red and wants to submit a withdrawal. He wants to receive notifications about the withdrawal but we have no contact number for him. What should we do?

Update the phone number without going through step up authentication

Inform the participant we can't do that

Take the participant through step up to add the phone number for updates.

When participant calls in to request a distribution we do not need to validate participant's date of birth and mailing address because we already verified them

Yes

A participant calls in and is separated from employment. Participant tells you that I want to do a rollover from the account. We do not need to go over the distribution options because he already told us what he wants to do.

Yes

Sending the Special Tax Notice to a different email address that's not on file does not require Step up Authentication

Yes

When a third party comes on the line what must we ask the participant?

Nothing

Ok to share account info with the third party?

Their Relationship with the participant

Act like we didn't hear the third party

Address & Distribution Knowledge Quiz

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