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VET DIET: QUIZ

A vibrant image showing a friendly customer service agent engaging with a pet owner, surrounded by veterinary-related elements like animals, food, and customer service icons.

VET DIET: Customer Service Mastery Quiz

Test your knowledge in providing exceptional customer service within the veterinary industry! This engaging quiz will challenge your understanding of soft skills, problem-solving techniques, and essential protocols.

10 questions to assess your skills
Instant feedback on your answers
Fun and educational!

10 Questions2 MinutesCreated by HelpingPet234

Elite, Please Enter Your Name:

Fill in the Blank: The first step to getting your tone right is placing your customers at the _____ of the conversation.

Height

Beginning

Main

Heart

What should you ALWAYS do when you Dial Out? Select All that Apply:

Dial 9

Smile

Dial 9 +1

Cadence

Active Listening

All of the Above

In which case can the Approval Hub-Team ONLY resend a request for an order?

Only On 3rd Contact

When Customer Ask

Never

Denials

If a Clinic Never Received It

Vet Not Listed For Order

True or False: Chewy will contact Pet Parents who have an Autoship for refrigerated food items as anticipated shipping delays in the coming weeks may prevent orders from arriving on time.

True

False

What is one of the most important problem-solving skills an agent must have while working in Customer Service?

Argumentative

Patience

Ownership

Quarrelsome

Candence

Respectable

What are the five Soft Skills, an agent should have?

Patience

Accountability

Empathy

Confidence

Speech

Communication

Respect

Pitch

Active Listening

Positive Attitude

Fill in the Blank: Don't be _____ if a customer is calling in stressed regarding their order.

Cordial

Aloof

Unwary

Defensive

Obtuse

Mindful

Which one of these statements is not a form of Empathy?

As This Time

Maybe We Could Try

Certainly, I Can Do That

I’m Sorry You Feel That Way

BONUS: What dish is Alyssa "making" for Thanksgiving?

Turkey

Mashed Potatoes

Homemade Cranberry Sauce

Stuffing

Mac & Cheese

Chitterlings

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