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O2 Big Day In Recap

Create a vibrant illustration depicting a customer service setting, showcasing a friendly representative assisting a customer with a smartphone, featuring elements like Disney+ icons and handset options, with a cheerful and engaging atmosphere.

O2 Big Day In Quiz

Test your knowledge of the O2 Big Day In event with our engaging quiz! Discover how well you understand key offerings, customer interactions, and more.

Join now to explore:

Disney+ benefits
Customer service techniques
Lifestyle questions and insights

10 Questions2 MinutesCreated by HelpingHand42

Please type your name

No, seriously, your actual name!

How long does a customer get Disney+ free for if they sign up to a handset on the 5GB tariff?

3 Months

6 Months

12 Months

24 Months

Which of the following are LIFESTYLE questions? (Select ALL that apply)

What do you use your devices data on?

Do you use you device to stream?

What do you do for work?

Do you have children?

Do your children use your devices?

Where is the 'Flex by price/term' option when calculating a customers options?

Above O2 Extras

Below O2 Extras

Below calculator

How many devices can stream Disney+ at the same time?

Sunil is looking for tablet accessories for his daughter's upcoming 12th birthday. He tells you all about her and shows you a photo of her. He wants to know what you think she'll like as he doesn't want to disappoint her. What type of customer is Sunil?

Driver

Feeler

Entertainer

Thinker

When is the right time to present a double whammy to a customer?

When the customer tells you what they are shopping for

Before the customer has made their main buying decision

After the customer has made their main buying decision

Which of the following customer issues would provide you with the opportunity to be proactive and save their day? (Select ALL that apply)

"I need to change my address"

"I need to change my payment details"

"My phone stopped working"

The new tariff options include the RPI of 2.7% for 2020.

True

False

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