Chapter 1 CCT324 (Organizational Behavior)

A consciously coordinated social unit composed of a group of people that function on a relatively continuous basis to achieve a common set of goals is known as a(n)

A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as

A major outcome of workforce diversity is

Developing new styles of leadership

Re-engineering the workplace

Developing ways of more effectively controlling work.

Accommodating different life and work styles while maintaining productivity.

Establishing new programs of TQM.

Among the research methods in OB, which would most likely employ questionnaires and interviews?

By putting people first, it is thought that employees will become more effective and hence more productive. What are some of the challenges inherent in putting people first?

Answer incompatibility between differing cultural backgrounds

Initial loss in production

Cultural confusion

Balancing cultural sensitivity with the bottom line

Blurring of lines between management and labour

Generally, the best method for obtaining knowledge regarding human behaviour is the

How organizations develop human strengths, foster vitality and resilience, and unlock potential is called

In OB, looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence is referred to as

Managers improve productivity by developing effective employees and efficient work processes; this supports organizational

Looking in-depth at and individual over time in order to gain insight relates to the examination of

Organizational behaviour has implications for all personnel in the workplace. Some of OB's challenges and opportunities include all of the following EXCEPT

It reinforces the importance of traditional methods of management.

It acknowledges employees are forces of innovation and change.

It facilitates the improvement of quality and employee productivity.

It helps us learn to balance the relationship between efficiency of resources with effectiveness of delivery.

It offers specific insights to improve interpersonal and people skills.

The most significant contributions to OB with respect to implementing change and reducing barriers to its acceptance has been made by

When managers have positive social relationships with their employees they are

Establishing a new program of TQM.

Lowering employee stress, which lowers intentions to quit.

Re-engineering the workplace.

Developing new styles of leadership.

Developing ways of more effectively controlling work.

When we say that OB concepts must reflect situational conditions, we mean

Predicting certain behaviour depends on intuition.

Regular and unchanging conditions.

Only certain conditions can be predicted.

Behaviour can never be predicted.

Predicting certain behaviour depends on the context of a structured situation.

Which of the following is NOT considered an organization?

Which of the following is TRUE about organizational citizenship behaviour, (OCB)?

OCB allows employees to delegate their work to peers

Writing OCB requirements into job descriptions is important.

Employees with high OCB usually ask for more time off.

OCB enhances company performance and is highly valued.

Managers granting control to employees will receive OCB.

Why should you increase your understanding of workforce diversity?

To eliminate differences amongst employees

To communicate more proficiently

To be politically correct

The Canadian workplace is becoming more heterogeneous

The Canadian workplace is becoming more homogeneous

Chapter 1 CCT324 (Organizational Behavior)

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