Customer Service ettiquetes

What is the recommended response time for customer service emails?

Which of the following is an example of active listening in customer service?

How should you address a customer who is angry or upset?

True or False: It is acceptable to use jargon or technical terms when communicating with customers.

Which of the following is an example of good telephone etiquette in customer service?

What is the purpose of a customer feedback survey?

True or False: It is acceptable to argue with a customer when they are dissatisfied with a product or service.

Which of the following is an example of personalizing customer interactions?

What is the recommended approach for handling a customer complaint?

True or False: It is acceptable to share a customer's personal information with other customers.